At a Glance
- Tasks: Manage client relationships and drive retention strategies in the Physical Security sector.
- Company: Mitie is the UK's leading facilities management and professional services company with a diverse client base.
- Benefits: Enjoy flexible lifestyle benefits, high street discounts, and access to a virtual GP.
- Other info: Opportunities for training and development, plus potential for cash prizes and free shares.
- Why this job: Join a supportive culture focused on career progression and recognition through Mitie Stars awards.
- Qualifications: Experience in client retention or sales within Physical Security; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Client Retention Manager - Physical Security
Join to apply for the Client Retention Manager - Physical Security role at Mitie
Client Retention Manager - Physical Security
Join to apply for the Client Retention Manager - Physical Security role at Mitie
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Direct message the job poster from Mitie
Principal Talent Partner @ Mitie | Sales Recruitment Expert
The Client Retention Manager will be responsible for supporting and driving the company\'s client retention strategies within the Physical Security sector across the UK. By developing and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distribution and Critical National Infrastructure.
What are the main responsibilities?
You will work to strengthen client relationships through actively supporting the management of key existing client relationships, building long-term trust and ensuring ongoing satisfaction. You will also assist in driving client retention strategies that prioritise client loyalty and engagement, helping to drive repeat business and referrals. as well as working to identify new opportunities within existing accounts. You will also:
- Collaborate with Operations Teams by working closely with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support.
- Support contract renewals by assisting in the renewal process ensuring smooth negotiations and maintaining strong relationships to secure mutually beneficial terms.
- Partner with the Business Development team, Commercial team, and other departments to align retention strategies with broader company goals and ensure seamless execution.
- Promote the Company\'s Value Proposition through supporting the promotion of the company\'s expertise and success stories to strengthen client relationships.
- Contribute to Strategic Planning by offering input to the business planning process by identifying client-focused strategies and new opportunities for growth.
What do you need to be successful?
You will need to have a proven background in client retention, sales or business development within the Physical Security sector with a focus on long term relationship management. You\'ll have experience working on workstreams of a varied level and worth up to 5 million GBP. You will also need to hold:
- Strong communication and presentation skills, with the ability to influence clients and build lasting relationships.
- Be self-motivated with the ability to drive retention efforts and meet targets.
- Be proficient in CRM systems and IT tools such as MS Office and Salesforce
- Demonstrates integrity, professionalism, and ethical behaviour in all client interactions.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Facilities Services
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#J-18808-LjbffrClient Retention Manager - Physical Security employer: Mitie
Mitie is an exceptional employer, offering a dynamic work culture that prioritises employee growth and satisfaction. With a comprehensive benefits package including flexible lifestyle options, financial wellbeing assistance, and a strong focus on career development, employees are empowered to thrive in their roles. Located across the UK, Mitie's commitment to recognising hard work through initiatives like Mitie Stars further enhances the rewarding experience of being part of a leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land Client Retention Manager - Physical Security
✨Tip Number 1
Network with professionals in the Physical Security sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships in this field can give you insights into the company culture and client expectations.
✨Tip Number 2
Familiarise yourself with Mitie's client retention strategies and success stories. Understanding how they maintain strong client relationships will help you align your approach with their values and demonstrate your commitment to their goals during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to drive retention efforts and meet targets, as this will showcase your suitability for the role.
✨Tip Number 4
Engage with Mitie on social media platforms. Follow them on LinkedIn and interact with their posts. This not only shows your interest in the company but also helps you stay updated on their latest news and initiatives, which can be useful during your application process.
We think you need these skills to ace Client Retention Manager - Physical Security
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client retention and relationship management, particularly within the Physical Security sector. Use specific examples that demonstrate your ability to build long-term client relationships and drive retention strategies.
Craft a Compelling Cover Letter:In your cover letter, express your passion for client retention and how your skills align with the responsibilities outlined in the job description. Mention your experience with CRM systems and your ability to collaborate with various teams to enhance client satisfaction.
Showcase Relevant Achievements:Include quantifiable achievements in your application, such as successful retention rates or revenue growth from existing clients. This will help illustrate your impact in previous roles and your potential value to Mitie.
Proofread and Edit:Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Retention Manager role.
How to prepare for a job interview at Mitie
✨Know the Company Inside Out
Before your interview, make sure to research Mitie thoroughly. Understand their values, recent projects, and their position in the Physical Security sector. This knowledge will help you tailor your responses and show genuine interest in the company.
✨Demonstrate Relationship Management Skills
Since the role focuses on client retention, be prepared to discuss your experience in building and maintaining long-term client relationships. Use specific examples that highlight your communication skills and ability to influence clients positively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to client retention and satisfaction. Think of scenarios where you've successfully resolved client issues or driven repeat business, and be ready to share these stories.
✨Showcase Your Technical Proficiency
As the role requires proficiency in CRM systems and IT tools, be ready to discuss your experience with platforms like Salesforce and MS Office. Highlight any specific achievements that demonstrate your ability to leverage technology for client management.
