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- Tasks: Lead a team to ensure top-notch cleaning services and client satisfaction.
- Company: Join a dynamic facilities management company focused on quality and safety.
- Benefits: Enjoy a company car, flexible hours, and opportunities for growth.
- Why this job: Make a real impact by enhancing client relationships and service delivery.
- Qualifications: Management experience in cleaning services and a full UK driving licence required.
- Other info: Health and Safety IOSH qualification is a plus; strong communication skills essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Cleaning Service Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification.
You will manage and implement employee wages daily, alongside delivering adequate Health & Safety compliance, following the clients' statutory Fire and Safety regulations to mitigate potential risks. You will manage a number of Service Support Managers who in turn look after a number of sites and staff in a designated area. You will be expected to deputise for the Regional Operations Manager on occasions.
You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.
You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.
The ideal candidate will have a full UK clean driver's license – a company car is provided in this role – and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.
Cleaning Service Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Service Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the nuances of managing cleaning services and compliance with Health & Safety regulations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Cleaning Service Manager role.
✨Tip Number 3
Prepare examples from your past experience that showcase your management skills, particularly in cleaning or soft services. Be ready to discuss how you've successfully handled client relationships and ensured service delivery.
✨Tip Number 4
Brush up on your IT skills, especially in Microsoft Office. Being proficient in these tools can set you apart, as you'll likely need to manage reports and audits effectively in this role.
We think you need these skills to ace Cleaning Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in cleaning or soft services. Emphasise your organisational skills, customer service abilities, and any specific achievements that demonstrate your capability to meet client expectations.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Discuss how your previous experiences align with the role, particularly in managing teams and ensuring compliance with health and safety regulations.
Highlight Relevant Qualifications: If you have a Health and Safety IOSH qualification, make sure to mention it prominently. Also, include any other relevant certifications or training that could set you apart from other candidates.
Showcase IT Skills: Since IT literacy is important for this role, provide examples of your proficiency in Microsoft Office and any other relevant software. Mention specific tasks you've accomplished using these tools to demonstrate your capabilities.
How to prepare for a job interview at Mitie
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles, particularly in cleaning or facilities management. Highlight specific examples of how you've successfully led teams and improved service delivery.
✨Demonstrate Health & Safety Knowledge
Since the role involves compliance with Health & Safety regulations, brush up on relevant laws and best practices. Be ready to explain how you have implemented safety measures in past positions.
✨Prepare for Client Relationship Scenarios
Think of examples where you've built strong relationships with clients. Be ready to discuss how you handled any challenges and maintained high levels of customer satisfaction.
✨Familiarise Yourself with Service Level Agreements
Understand what a Service Level Agreement (SLA) entails and be prepared to discuss how you would ensure compliance with SLAs in your role. This shows your readiness to meet client expectations.
