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For Companies At a Glance
- Tasks: Lead a major healthcare portfolio, ensuring high-quality service delivery and patient care.
- Company: Join Mitie, a leader in technical services with a focus on healthcare.
- Benefits: Competitive salary, leadership development, and the chance to make a real difference.
- Other info: Opportunity to influence patient outcomes and drive innovation in a dynamic environment.
- Why this job: Shape the future of healthcare while leading a passionate team.
- Qualifications: Senior leadership experience in public-sector healthcare and strong commercial acumen.
The predicted salary is between 75000 - 100000 ÂŁ per year.
Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues.
You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community.
What you'll be responsible for
- Strategic leadership
- Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions
- Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion
- Build and lead a strong, future‑ready leadership team with clear succession and development plans
- Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes
- Represent Mitie at senior healthcare forums and with key public‑sector stakeholders
- Operational excellence
- Ensure safe, compliant and high‑quality service delivery across all healthcare contracts
- Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance
- Embed consistent operating models and best practice to improve reliability and reduce risk
- Drive continuous improvement across quality, safety, sustainability and patient experience
- Lead recovery and service improvement activity where required
- People leadership
- Lead, develop and retain a high‑performing, inclusive leadership team
- Create a culture of collaboration, accountability and patient‑centred decision‑making
- Identify, coach and develop diverse high‑potential talent
- Role‑model Mitie's values through visible, people‑centred leadership
- Client and stakeholder management
- Act as executive sponsor for strategic healthcare clients
- Build trusted senior relationships with NHS leaders and system partners
- Ensure FM services directly support patient safety, clinical effectiveness and staff experience
- Drive high levels of customer satisfaction, retention and reputation
- Commercial and financial accountability
- Hold full P&L accountability, delivering revenue, margin and cash targets
- Oversee pipeline management, bid governance and commercial risk
- Ensure compliance with delegation of authority and governance frameworks
- Balance commercial performance with value for money and patient‑focused outcomes
What we're looking for
- Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI)
- Proven track record of delivering safe, compliant, patient‑centric services at scale
- Strong commercial and financial acumen, with full P&L accountability
- Experience leading complex, regulated contracts with multiple stakeholders
- Ability to simplify complexity, standardise operations and drive continuous improvement
- Strong influencing and communication skills, credible at executive level
- Collaborative and values‑driven, with strong internal leadership capability
- Calm, credible and trusted by both frontline teams and senior healthcare stakeholders
- Proactive, resilient and comfortable operating at pace in complex environments
- High levels of integrity, accountability and energy
Operating Unit Director in City of London employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operating Unit Director in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Mitie and its values thoroughly. Be ready to discuss how your experience aligns with their mission of patient care and operational excellence. Practise common interview questions and think about how you can showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Operating Unit Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter. Let’s get you that dream job!
We think you need these skills to ace Operating Unit Director in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operating Unit Director role. Highlight your senior leadership experience in public-sector healthcare and how it aligns with Mitie's vision. We want to see how your skills can directly contribute to patient care and operational excellence.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your track record in delivering safe, compliant, and patient-centric services. We love numbers, so if you’ve improved performance metrics or led successful projects, let us know!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see how you embody Mitie’s values. Share your leadership style and how you foster a culture of collaboration and accountability within your teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Mitie
✨Know Your Healthcare Landscape
Before the interview, brush up on the latest trends and challenges in the healthcare sector, especially within public-sector environments like the NHS. Being able to discuss current issues and how they relate to Mitie's operations will show your genuine interest and understanding of the role.
✨Demonstrate Leadership Experience
Prepare specific examples from your past roles that highlight your leadership skills, particularly in managing large teams and complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you’ve driven performance and fostered a patient-centred culture.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with P&L accountability and how you've successfully balanced commercial performance with patient-focused outcomes. Highlight any strategies you've implemented that led to growth or improved service delivery, as this aligns directly with the responsibilities of the Operating Unit Director.
✨Engage with Stakeholder Management
Think about your approach to building relationships with key stakeholders, especially in a healthcare context. Prepare to share examples of how you've effectively communicated and collaborated with senior leaders and external partners to achieve common goals, as this is crucial for the role.