At a Glance
- Tasks: Lead operations for a major healthcare portfolio, ensuring top-notch service and client satisfaction.
- Company: Join a leading Facilities Management company with a focus on innovation and excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to drive transformation and build strong client relationships.
- Why this job: Shape strategy and lead teams in a high-impact role within the healthcare sector.
- Qualifications: Senior leadership experience in Facilities Management or complex operational environments required.
The predicted salary is between 63000 - 77000 £ per year.
- Head of Operations - Soft FM
- London | Full Time
Are you an experienced operational leader with a proven track record of managing large, complex FM contracts?
We're looking for a Head of Operations - Soft FM to lead the delivery of a major healthcare portfolio, ensuring exceptional service standards, commercial performance and customer satisfaction across a multi-service environment.
This is an opportunity to join a high-profile contract where you'll play a critical role in shaping strategy, leading large operational teams and building strong client relationships, whilst delivering safe, efficient and compliant services.
- What You'll Be Doing
- Leading the operational delivery of multiple Soft FM services across a complex healthcare environment.
- Developing and delivering strategic plans that drive service excellence, innovation and continuous improvement.
- Taking full ownership of operational and financial performance, including P&L accountability.
- Building trusted relationships with senior client stakeholders and acting as a key escalation point.
- Driving contractual compliance and ensuring KPI and SLA performance targets are consistently achieved.
- Leading, coaching and developing a large management team to create a high-performing and engaged workforce.
- Identifying efficiencies, improving productivity and delivering value without compromising quality.
- Supporting workforce planning, succession planning and talent development initiatives.
- Leading employee relations activity including organisational change, consultation and TUPE where required.
What We're Looking For
We're keen to speak with candidates who can demonstrate
- Senior leadership experience within Facilities Management, Healthcare FM or a similarly complex operational environment.
- Strong Soft FM expertise, including the delivery of multiple service lines.
- Proven experience managing large-scale contracts and multi-disciplinary teams.
- Excellent stakeholder management skills with the ability to influence at executive level.
- Strong commercial awareness and financial management capability, including budget and P&L responsibility.
- Experience driving service transformation, operational efficiencies and continuous improvement.
- Exceptional communication, presentation and relationship-building skills.
- The ability to balance strategic thinking with a hands-on leadership style.
Head of Operations in City of London employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
