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- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive team culture.
- Benefits: Earn £16.00 per hour with flexible shifts and opportunities for growth.
- Other info: Dynamic role with potential for career advancement and teamwork.
- Why this job: Make a real difference by ensuring safety in retail environments.
- Qualifications: Retail security experience and strong communication skills are essential.
The predicted salary is between 33280 - 33280 £ per year.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties:
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for:
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Area support Retail in Cardiff employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area support Retail in Cardiff
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Retail Area Support officer.
✨Tip Number 3
Practice your conflict resolution skills! Since this role involves dealing with difficult situations, think of examples from your past experiences where you successfully diffused a tense situation. Be ready to share these during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Area support Retail in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail security experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retail Area Support Officer position. Be sure to mention your flexible approach and excellent communication skills.
Showcase Your Conflict Resolution Skills: Since conflict resolution is key in this role, include examples of how you've successfully managed difficult situations in the past. We love to see real-life applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key duties like conflict resolution and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to liaise with management or resolve conflicts. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to work and being a team player. Be ready to discuss times when you've adapted to changing circumstances or worked collaboratively with others. Highlighting your adaptability will show that you can thrive in a dynamic retail environment.
✨Prepare for Conflict Resolution Questions
Given the nature of the role, expect questions about handling difficult situations. Prepare specific examples where you've successfully diffused tension or resolved conflicts. This will not only showcase your skills but also reassure the interviewer of your ability to maintain a safe environment.