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For Companies At a Glance
- Tasks: Ensure safety and security at retail sites while providing excellent customer service.
- Company: Join Mitie, a leader in security management with a supportive team.
- Benefits: Earn £12.60 per hour with flexible hours and ongoing training opportunities.
- Why this job: Be the first line of defence in a dynamic environment and make a real difference.
- Qualifications: Previous security experience and SIA licence preferred.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 10 - 16 £ per hour.
Mitie has a great opportunity for a Relief Retail Security Officer to join the Total Security Management Team.
Main Duties
- The relief security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers - ensuring ID badges are created, allocated and collected when appropriate.
- As the first point of contact for all customers and clients, the security officer must be geographically aware of their local surroundings.
- Travel to various retail client sites to cover sickness, holiday and provide support to the core team when required.
- Must be able to man the phones, emails, IT systems, CCTV and alarms, doors and car park if need be.
- The support security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
- Report to the Security Operations Manager - they must record, report and elevate all sightings and arrests on a regular basis.
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AIs).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for
- Previous Security Experience
- SIA License
- SC Clearance desirable
Relief Retail Security Officer in Cambridge employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Relief Retail Security Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of security protocols and local regulations. Be ready to discuss how you would handle various scenarios, like suspicious activity or health and safety hazards. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being approachable and attentive is key in this role. During interviews, share examples of how you've successfully interacted with customers or handled challenging situations in the past.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and get to know you better. Plus, it’s a great way to stay updated on any new opportunities that pop up in the security sector.
We think you need these skills to ace Relief Retail Security Officer in Cambridge
Some tips for your application 🫡
Show Your Character: When writing your application, let your personality shine through! We want to see how determined, trustworthy, and approachable you are. Use examples from your past experiences that highlight these traits.
Be Geographically Aware: Mention your familiarity with the local area in your application. This shows us that you understand the importance of being aware of your surroundings, which is crucial for the Relief Retail Security Officer role.
Highlight Relevant Experience: Make sure to detail any previous security experience you have. If you've held a front-line licence or have dealt with CCTV and alarms before, shout about it! We love seeing candidates who are already in tune with the requirements.
Follow Instructions: Pay close attention to the application instructions on our website. Following them carefully shows us that you can adhere to procedures, which is key in this role. So, don’t skip any steps!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Relief Retail Security Officer. Brush up on your knowledge of security protocols, health and safety regulations, and the specific duties mentioned in the job description. This will show that you’re serious about the position and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous security experience in detail. Think of specific examples where you demonstrated your ability to handle challenging situations, maintain professionalism, and ensure safety. This is your chance to highlight how your background makes you a perfect fit for the role.
✨Stay Calm and Collected
As a security officer, staying calm under pressure is crucial. During the interview, practice maintaining a composed demeanour, even when discussing difficult scenarios. This will help convey your ability to handle stressful situations effectively, which is key in this line of work.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s security policies, training opportunities, or team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
