CAFM Manager (Hybrid)

Better places, thriving communities.

The CAFM Manager is responsible for the management, configuration, and optimisation of the organisation's Computer-Aided Facilities Management (CAFM) system. The role ensures that the CAFM system supports operational efficiency, data accuracy, and effective facilities management. This position plays a critical role in integrating technology within our facilities operations to achieve strategic business objectives.

• Oversee the configuration, operation, and maintenance of the CAFM system.
• Act as the primary point of contact for CAFM-related queries and troubleshooting.
• Liaise with software vendors and IT teams to resolve system issues or implement upgrades.
• Manage and maintain accurate records of all facilities-related data, including assets, maintenance schedules, space usage, and equipment.
• Monitor KPIs to ensure facility management activities are on track and within budget.
• Provide user support and training to facility management teams on how to effectively use the CAFM system.
• Carry out assurance activities to ensure process/workflow adherence and data accuracy.
• Generate and analyse reports on space utilisation, maintenance activities, and operational performance.
• Collaborate with operations teams to identify workflows and processes that can be enhanced through CAFM.
• Continuously identify opportunities for process improvement within the facilities management workflow.
• Ensure related processes are documented and required training is provided to operations staff and contractors in the use of the CAFM system.

• Knowledge and experience of CAFM software (e.g., Archibus, Planon, FM:Systems, Maximo), along with IT and data management skills.
• Experience in mobilisation of new contracts within the CAFM system.
• Industry relevant experience in delivery of multi-disciplined FM contracts.
• Strong communication skills for training users and liaising with other departments and vendors.
• Good analytical skills to identify issues, find solutions, and make data-driven decisions.
• Existing technical qualification in Electrical/Mechanical.
• Extensive understanding and use of Office 365 applications.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.