At a Glance
- Tasks: Supervise daily operations and enhance performance of Support Services.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Lead a team and make a real difference in service delivery.
- Qualifications: Experience in admin/helpdesk, leadership skills, and Microsoft proficiency.
The predicted salary is between 30000 - 40000 € per year.
Job Purpose
To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities
- Contract & KPI Management: Understand the Support Services contract and ensure delivery meets all required KPIs and service standards.
- Resourcing & Scheduling: Plan and manage rotas to ensure full coverage across Reception and Helpdesk in line with contractual requirements.
- Financial Performance: Control costs and maximise income to meet or exceed budget targets.
- People Management & Development: Conduct appraisals, support development of direct reports, and ensure all staff are trained and competent in their roles.
- Operational Leadership & Change Delivery: Lead teams effectively, supervise performance, and deliver improvement initiatives on time to enhance service outcomes.
- Compliance & Health & Safety: Maintain strong H&S practices, ensure risk assessments are current, and manage inductions for new staff.
- Workforce Efficiency: Monitor and control absenteeism, overtime, and agency usage in line with company processes.
- Service Delivery & Contractor Oversight: Oversee soft services (waste, maintenance, pest control, reprographics), ensure compliance with regulations, and report performance to management.
What we are looking for
- Previous admin/helpdesk experience
- Driving license (due to location)
- Understanding of Health and safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own workload
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience (Excel, Word and PowerPoint)
Administrator/Helpdesk Soft Services in Buxton employer: Mitie
As an Administrator/Helpdesk Soft Services at HSE Buxton, you will thrive in a supportive work culture that prioritises employee development and operational excellence. With a focus on leadership and innovation, we offer comprehensive training opportunities and a commitment to health and safety, ensuring you can grow your career while contributing to meaningful service outcomes in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Helpdesk Soft Services in Buxton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and helpdesk roles. Think about how your past experiences align with the responsibilities listed in the job description, especially around leadership and compliance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Administrator/Helpdesk Soft Services in Buxton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your previous admin or helpdesk experience, and don’t forget to mention any leadership roles you've had!
Showcase Your Skills:In your cover letter, emphasise your Microsoft knowledge and computer experience. We want to see how you can use tools like Excel, Word, and PowerPoint to enhance our operations.
Demonstrate Your Leadership:Since this role involves supervising staff, share examples of how you've led teams in the past. Talk about your approach to people management and how you’ve supported the development of your colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mitie
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the Support Services contract. Familiarise yourself with the KPIs and service standards expected. This will not only show your commitment but also allow you to discuss how you can ensure these are met.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance or implemented improvements. This will demonstrate your capability to provide direction and support to the staff you'll be supervising.
✨Be Ready to Discuss Financial Management
Since financial performance is key for this role, come prepared to talk about your experience with budgeting and cost control. Share any strategies you've used to maximise income or reduce costs in previous positions.
✨Highlight Your Health & Safety Knowledge
Given the importance of compliance and health & safety in this role, brush up on relevant legislation. Be ready to discuss how you've maintained strong H&S practices in your previous roles and how you would ensure compliance in this position.
