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For Companies At a Glance
- Tasks: Support clients and teams, ensuring top-notch service and smooth operations.
- Company: Join a dynamic team at Mitie Landscapes in Nottinghamshire.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Why this job: Be part of a team that values exceptional service and client relationships.
- Qualifications: Experience in service delivery, strong IT skills, and excellent communication.
- Other info: Flexible working hours with opportunities for professional development.
The predicted salary is between 26300 - 26300 £ per year.
We are looking for an experienced Business Support Associate to join our team, providing a high-quality experience to all clients and colleagues. The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service. As the Support Associate, you will be able to demonstrate a passion for delivering a 5* service and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team. You will be accountable for achieving and maintaining the standardisation of processes and procedures and must be confident in dealing with demanding and sometimes difficult customers. The role requires skills in problem solving and the drive to go over and above providing an exceptional service.
Main Duties
- To work closely with the client and Operations and Account Management teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc.
- To liaise with the clients around contracts/quotes/service delivery and queries.
- To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary.
- Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE / Maximo etc).
- Assist with visits in the SAFE and Maximo systems and ensure accuracy in their input and closure.
- Create and manage contract reports and supporting contract documentation.
- To provide management information and reporting data.
- Assist in the preparation for client meetings.
- Deal with communications in a professional and prompt manner.
- Ensure full audit trails are maintained and evidenced where required.
- To ensure and improve quality of service through close working with operational colleagues.
- Follow Group and company policies and procedures, at all times.
- You will be required to work out of hours, weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis between October - April).
What we are looking for
- The ideal candidate should have experience working within a service delivery or contact centre, possess strong IT skills, and demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- They should demonstrate excellent attention to detail, particularly when reviewing and matching documentation.
- They should have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, technicians, contract and performance managers, and third-party suppliers.
- The candidate should be able to work effectively under pressure within a busy, demanding and diverse environment, show a keen eye for detail and ensure data input accuracy, adhere to process and compliance requirements, work well as part of a team.
- They should possess prior experience with Excel and demonstrate the ability to maintain precise and reliable records.
- They should be a self-starter and motivated person, with the ability to invest time in this role to aid its evolution.
Business Support Associate employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Associate
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to delivering that 5* service they’re after. It’ll show you’re genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve dealt with difficult customers or situations. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Associate role. Highlight your experience in service delivery and any relevant IT skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional service and your ability to handle demanding situations. Let us know why you're the perfect fit for our team!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Associate role. Familiarise yourself with the key responsibilities and how they relate to providing exceptional service. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and colleagues, be prepared to showcase your communication skills. Think of examples where you've effectively communicated complex information or resolved issues. Practising these scenarios can help you articulate your experience clearly.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare specific examples from your past experiences where you successfully navigated challenges or dealt with difficult customers. This will show your potential employer that you can handle the demands of the role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to maintain precise records, especially if you have experience with systems like Excel or similar databases.
