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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to great employee perks.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
- Other info: Flexible shifts available with opportunities for progression and development.
The predicted salary is between 12 - 16 £ per hour.
Pay rate: £12.60
Various Shifts (to be discussed at interview) but it is essential that you are able to work early, late shifts and weekends.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Burnley employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Burnley
✨Tip Number 1
Make sure you research Mitie and understand their values. When you get to the interview, show us how your skills align with creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 2
Practice common interview questions related to security and customer service. We want to see how you handle tricky situations, so think of examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 3
Dress smartly for your interview! First impressions matter, especially in a role like Retail Security Officer where professionalism is key. Show us you mean business right from the start.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Security Officer in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail security or customer service. We want to see how you can bring your skills to create a safe shopping environment.
Show Off Your SIA Licence: If you've got an SIA licence or certificates, flaunt them! If not, don’t worry too much; we might provide training. Just let us know your willingness to learn.
Be Clear About Your Availability: Since the role requires various shifts, be upfront about your availability for early, late shifts, and weekends. We appreciate honesty and flexibility!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on this exciting journey with Mitie!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Highlight Relevant Experience
If you've worked in security or retail before, be ready to share specific examples of how you handled challenging situations. Discuss any experience with CCTV systems or liaising with law enforcement, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your People Skills
Since this role involves a lot of interaction with customers and colleagues, be prepared to showcase your communication skills. Think of scenarios where you provided excellent customer service or resolved conflicts. This will illustrate your ability to maintain a positive atmosphere while ensuring safety.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, the team you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.