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- Tasks: Be the friendly face ensuring a safe and welcoming workplace for all colleagues.
- Company: Join a leading company dedicated to colleague experience and service excellence.
- Benefits: Enjoy flexible benefits, discounts, and a virtual GP for your health needs.
- Why this job: Make a real difference in creating a positive workplace environment every day.
- Qualifications: Customer-focused with experience in facilities or workplace services.
- Other info: Great career progression opportunities and a supportive, inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
The Colleague Services Coordinator (CSC) plays a key role in ensuring colleagues experience a safe, welcoming and well-managed workplace every day. Acting as the visible, approachable “go-to” person on site, the CSC delivers a concierge-level service by coordinating facilities services, supporting workplace activity, and championing service excellence.
Working closely with the Colleague Services Manager and the wider Regional Team, this role supports the delivery of consistent, high-quality Integrated Facilities Management (IFM) services, while promoting safety, sustainability and a positive colleague experience.
Main Duties
- Colleague & Workplace Experience
- Act as the visible, approachable on-site contact for colleague services and workplace queries.
- Maintain a professional, welcoming and safe workplace through daily site walks and regular checks.
- Gather colleague feedback and support improvements to workplace services.
- Workplace & Facilities Coordination
- Coordinate hard and soft FM services to ensure consistent service delivery.
- Liaise with engineering teams, stakeholders and suppliers to manage works and impacts.
- Support office moves, workspace changes and daily operational meetings.
- Assist the Colleague Services Manager with reporting and KPI/SLA performance.
- Facilities, Issues & Reporting
- Log, track and follow up workplace issues through CAFM/helpdesk systems to resolution.
- Complete audits, self-checks and escalate concerns as required.
- Liaise with building management on landlord-related matters and keep colleagues informed.
- Health, Safety & Compliance
- Ensure compliance with health, safety, quality and environmental standards.
- Review RAMS, support permit-to-work processes and incident investigations.
- Support internal and client audits, completing regular safety checks and observations.
- Ensure visitor and contractor access processes are followed.
- Events, IT & Engagement
- Coordinate and support events, wellbeing activities and key visits.
- Support meeting room setups and liaise with IT and catering teams as required.
- Service Improvement & Sustainability
- Monitor CAFM performance to minimise backlog and maintain service standards.
- Support sustainability, innovation and continuous improvement initiatives.
- Provide regular updates to the Colleague Services Manager.
- Additional Duties
- Undertake any other reasonable duties to support the needs of the business or client.
What We Are Looking For
The successful Colleague Services Coordinator will be proactive, organised and customer-focused, with experience supporting workplace or facilities environments. You will be comfortable working independently, managing multiple priorities, and engaging positively with colleagues, clients and suppliers.
You will demonstrate:
- Strong customer service and colleague engagement skills.
- Experience coordinating facilities or workplace services.
- Awareness of health, safety and compliance requirements.
- Confidence using CAFM systems and Microsoft applications.
- Excellent communication skills, both written and verbal.
- A proactive, problem-solving mindset with attention to detail.
- A passion for service excellence, continuous improvement and colleague experience.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Colleague Services Coordinator in Bristol employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Services Coordinator in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the workplace vibe. Check out their social media and website to see how they engage with colleagues and clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and experience in facilities coordination. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for colleagues or improved workplace services. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your proactive mindset and problem-solving skills effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, if you found this job on our website, let them know you appreciate the opportunity to apply through StudySmarter!
We think you need these skills to ace Colleague Services Coordinator in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a welcoming workplace.
Tailor Your Experience: Make sure to highlight your relevant experience in facilities or workplace services. Use examples that demonstrate your customer service skills and how you've positively impacted colleague experiences in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Colleague Services Coordinator role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Colleague Services Coordinator role. Familiarise yourself with the key responsibilities and how they contribute to a positive workplace experience. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be prepared to share specific examples of how you've successfully engaged with colleagues or clients in the past. Highlight your proactive approach and problem-solving mindset to demonstrate your fit for the position.
✨Prepare for Health and Safety Questions
Given the emphasis on health, safety, and compliance in the job description, brush up on relevant regulations and best practices. Be ready to discuss how you've ensured safety in previous roles and how you would handle compliance issues in this new position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to colleague feedback and service improvement initiatives. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
