Area Support officer Bristol

LOCATION: Bristol Area

Payrate: £16.00 per hour (breaks paid). Guaranteed number of hours per week, permanent location.

Job Overview

Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £16.00 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. Fantastic opportunity to join the evolving Waitrose and Mitie family. Full and extensive training will be provided including MAYBO and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and provided with technology such as body worn camera and incident reporting device. Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.

What we are looking for

• Previous security experience.
• SIA License.
• Excellent communication skills at all levels.
• Energy and enthusiasm.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully engage with National Operations Centre (NOC) and Mitie management and use all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front‑line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Work in a systematic, methodological, and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Ensure licence renewal 16 weeks before expiry.

Security and Health & Safety

• Look out for, and immediately report, any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and Communication Centre to report all incidents.