At a Glance
- Tasks: Supervise daily operations and enhance financial performance of Support Services.
- Company: Join a leading company focused on operational excellence and team leadership.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and innovation.
- Why this job: Lead a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in admin/helpdesk, leadership skills, and knowledge of Health and Safety.
The predicted salary is between 30000 - 40000 € per year.
Job purpose: To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities:
- Understand the Support Services element of the Contract (Schedule 12, Part 7) and provide guidance and direction to ensure that the services are delivered to the required KPI standard.
- Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet the minimum contractual requirements.
- Control expenditure and maximise income to achieve or exceed budgeted financial performance.
- Carry out appraisals of direct reports and ensure that their potential is developed.
- Lead, plan, communicate and deliver agreed change initiatives on programme to improve performance.
- Ensure that staff are fully trained to carry out their work.
- Ensure that absenteeism, overtime and agency work is controlled and minimised in accordance with Mitie process.
- Provide leadership in awareness and responsiveness to Health and Safety issues, ensuring risk assessments are regularly reviewed, updated where necessary and communicated to security staff.
- Make decisions within parameters set by manager, using job/specialist experience.
- Supervise the activities of others to meet deadlines and quality standards taking account of impact outside the area of responsibility.
- Ensure new staff are fully inducted and have read, understood and signed on to risk assessments prior to working on the contract.
- Produce month-end reports to management on clients within the agreed timescales.
- Carry out any reasonable request from the Management team as required to fulfil the role and support the wider contract.
- Be in control of waste onsite including hazardous and domestic ensuring it co-incides with the recent guidelines and liaise with contractors for disposal.
- Control of soft services contractors including waste, plant maintenance and pest control ensuring smooth and effective maintenance is carried out.
- Ensure reprographics are completed on time and are presented as requested.
What we are looking for:
- Previous admin/helpdesk experience.
- Driving licence (due to location).
- Understanding of Health and Safety legislation.
- Leadership or supervisor experience.
- Ability to lead and prioritise your own workload.
- Initiative to help create business innovations and improvements.
- Microsoft knowledge and computer experience (Excel, Word, PowerPoint).
Hours: 08:30 - 17:00 - 37.5 per week
Salary dependent on experience.
Soft Services Supervisor in Brighton employer: Mitie
As a Soft Services Supervisor at our Buxton location, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, comprehensive training programmes, and opportunities for career advancement, all while ensuring a safe and engaging environment for our staff. Join us to make a meaningful impact in a role that values leadership and innovation within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Supervisor in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially around leadership and operational performance.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your past experiences, especially those related to managing teams and improving processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Soft Services Supervisor in Brighton
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing, make sure you really understand the role of Soft Services Supervisor. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific requirements of the job. Use keywords from the job description to show us you’re a perfect fit for the role.
Show Off Your Leadership Skills:Since this role involves supervising staff, make sure to highlight any leadership or supervisory experience you have. Share examples of how you've led teams or improved processes in previous roles to catch our attention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand the Support Services element of the contract inside out. Familiarise yourself with Schedule 12, Part 7, and be ready to discuss how you would ensure services meet KPI standards. This shows you're not just a candidate; you're a potential leader who knows the ropes.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve developed staff or improved performance. Be ready to share specific instances where your leadership made a difference, as this role is all about guiding others.
✨Financial Savvy is Key
Brush up on your financial management skills. Be prepared to discuss how you would control expenditure and maximise income. You might even want to bring some ideas on how to exceed budgeted financial performance, as this will demonstrate your proactive approach.
✨Health and Safety Awareness
Since health and safety is a big part of this role, come armed with knowledge of relevant legislation and best practices. Be ready to talk about how you would ensure risk assessments are regularly reviewed and communicated effectively to your team.
