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For Companies At a Glance
- Tasks: Manage cleaning contracts, ensuring efficiency and client satisfaction while driving improvements.
- Company: Join a leading company in the cleaning industry with a focus on teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by optimising services and enhancing client relationships.
- Qualifications: Experience in account management and a passion for relationship building required.
- Other info: Dynamic role with opportunities to innovate and improve service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Job Objectives and Responsibilities
- Ensure contract sites are managed safely, efficiently, and in line with required standards.
- Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.
- Optimise profitability and identify revenue growth opportunities within the account.
- Maintain high levels of client satisfaction and consistently exceed performance expectations.
- Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.
Main Duties
- Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.
- Prepare pricing proposals for additional locations or service lines as requested by the client.
- Ensure all one-off or out-of-scope work is clearly documented, approved by the client, actioned appropriately, and fully cost-recovered.
- Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.
- Keep cost control documentation up to date, reflecting any contract variations.
- Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recovered.
- Review failed Q-Audit scores and implement performance improvement plans to address issues.
Person Specification
- Proven experience in field-based account management with a strong track record of delivering results.
- Background in the cleaning industry is essential.
- Demonstrates a genuine passion for building and nurturing relationships both internally and externally.
National Cleaning Account Manager in Brighton employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Cleaning Account Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a National Cleaning Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've driven improvements in past roles and how you can optimise profitability for potential employers. Show them you mean business!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and where you can see yourself thriving. Check out our website for tailored opportunities that match your skills and passion for account management in the cleaning sector.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace National Cleaning Account Manager in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in account management and the cleaning industry, showing us how you've delivered results in similar roles.
Showcase Your Communication Skills: Since maintaining regular communication with clients is key, give examples of how you've effectively communicated in past roles. We want to see your ability to build and nurture relationships!
Quantify Your Achievements: When detailing your past experiences, use numbers to back up your claims. Whether it’s revenue growth or client satisfaction scores, we love seeing concrete evidence of your success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the cleaning industry. Be ready to discuss how you've met or exceeded these in your previous roles, as this will show your understanding of the job's requirements.
✨Showcase Your Relationship Skills
Since building relationships is crucial for this role, prepare examples of how you've successfully managed client relationships in the past. Think about specific instances where you’ve turned a challenging situation into a positive outcome.
✨Be Ready to Discuss Improvements
The job involves identifying and driving improvements, so come prepared with ideas. Think about past experiences where you’ve implemented changes that led to better efficiency or client satisfaction, and be ready to share those insights.
✨Prepare for Financial Discussions
You’ll need to monitor budgets and ensure profitability, so brush up on your financial acumen. Be prepared to discuss how you’ve managed budgets in the past and any strategies you’ve used to maximise revenue and control costs.
