At a Glance
- Tasks: Support personnel management and ensure efficient operations at MoD Corsham.
- Company: Join a dynamic team at the Ministry of Defence.
- Benefits: Stable hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and attention to detail.
- Why this job: Make a difference in personnel support while developing valuable skills.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 24000 - 28000 € per year.
Job Overview
Monday - Friday 08:30-17:00, 37.5 hours a week in an office environment. To provide personnel support to all at MoD Corsham, including Lodger Units and their associated communities. In particular, the Unit is to provide the following services: Personnel Management, Training, Security, Medical, Dental and Chaplaincy and any other duties which may reasonably be expected to ensure the efficient running of JSAU.
Main Duties
- SJAR Clerk - Responsible to the SNCO Discipline & Allowances for the following specific duties:
- Raising of and despatch of all SJARs (incl NSARs) in accordance with stipulated reporting dates or upon receipt of ad-hoc requests.
- Insert Roles and Responsibilities onto JPA as required and hasten outstanding ones from subjects as required.
- Maintenance and updating of the SJAR register.
- Quality Assurance checks of ARs prior to finalisation in accordance with extant regulations.
- The collation and checking of the monthly returns of outstanding ARs.
- Prompt and robust hastening of all outstanding ARs as required.
- Carry out action on SJAR management check reports as required.
- When required cover the responsibilities of the OJAR Clerk.
- CEA Clerk - Responsible to the SNCO Discipline & Allowances for the following specific duties:
- Maintain and update a CEA register of all claimants parented by Mil Admin.
- Ensure all applications for CEA are checked for accuracy and include all necessary supporting documentation (school bills, fees, etc) prior to processing.
- Ensure all claimants have a valid and current CEA Entitlement Certificate prior to processing.
- All discrepancies or incomplete claims are to be referred to SNCO Allowances or above.
- No such claims are to be actioned without prior approval.
- Hasten all outstanding claims in time to meet the published CEA claim windows.
- Report any outstanding claims to SNCO Allowances that are likely to or have missed the claim windows.
- Review, update and maintain accurate unit records of all claimants supporting paperwork.
- Act as authoriser for all School Children Visits claims.
- Ensure claimants are eligible and the appropriate Parental Contribution is applied.
- Unit Expense Auditor Clerk - Responsible to the SNCO Discipline & Allowances for the following specific duties:
- Notifying selected personnel that the JPA system has identified their claim(s) for audit.
- Ensuring that the audit is carried out in the allotted time frame and taking any hastening action as required.
- Carry out a full check of receipts and evidence in support of any claim selected for audit, including necessary insurance checks in support of MMA.
- Taking recovery action on any overpayment that is discovered during the audit.
- Filing the completed audits for future reference (Must be retained for 6 years).
- Maintenance and updating of the Audit Register.
- Maintenance and updating of the JPA Authorisation Required List (ARL) in accordance with JSP 752 Annex A to Section 1 Chapter 1 para 3, raising Form JPA F006 as required.
- Where necessary, void claim(s) for personnel on long OOA commitments, death or in exceptional circumstances, as directed by written authority from station management.
- Refer anomalies or fraud to higher authority for possible disciplinary action.
- Carry out action on management check reports (including the monthly IDEA report received from HQ Air Command) as required.
What we are looking for:
- Full Office 365 Knowledge
- Experience in delivery of high Customer Service
- Must be able to remain calm under pressure and be able to work to deadlines to ensure contractual responsibilities are met
- A proactive approach with attention to detail
- Reliable & Personable
- Excellent Communication
- High level job commitment & takes responsibility for own workload
- Good IT skills
- Team Player
- Must be able to carry out any tasks reasonably requested from line manager.
Clerical Services Administrator in Brighton employer: Mitie
At MoD Corsham, we pride ourselves on being an exceptional employer, offering a supportive work environment where personnel can thrive. Our commitment to employee growth is evident through comprehensive training opportunities and a strong emphasis on teamwork and communication. With a focus on delivering high-quality services to our communities, we ensure that our staff feel valued and empowered in their roles, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Services Administrator in Brighton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MoD Corsham on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions related to clerical services. We should focus on our experience with Office 365 and customer service, as these are key for the role.
✨Tip Number 3
Showcase our attention to detail! During the interview, we can mention specific examples where we've successfully managed tasks under pressure. This will highlight our reliability and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at MoD Corsham.
We think you need these skills to ace Clerical Services Administrator in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Clerical Services Administrator role. Highlight your experience with Office 365, customer service, and any relevant administrative tasks. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific duties from the job description that excite you and how your past experiences align with them. We love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you can do just that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Services Administrator. Familiarise yourself with tasks like managing SJARs and CEA claims, as well as the importance of accuracy in documentation. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this position requires high customer service delivery, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight how you remained calm under pressure and met deadlines, as these traits are crucial for the job.
✨Demonstrate Your IT Proficiency
With full Office 365 knowledge being a must, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to maintaining records and managing data. If possible, mention any specific software or systems you've worked with that relate to the job.
✨Be a Team Player
The job requires collaboration, so think of examples that showcase your ability to work well in a team. Discuss how you've contributed to group projects or supported colleagues in achieving common goals. This will demonstrate your reliability and personable nature, which are key attributes for the role.
