At a Glance
- Tasks: Lead business support, ensuring excellent service and smooth FM operations.
- Company: Join Mitie, a leader in creating better places for communities.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Make a real difference in how people experience their workplaces.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27000 - 30000 € per year.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We’re looking for a Business Support Lead who will deliver excellent service standards, while meeting SLA agreements and supporting FM operations across Network Rail sites.
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £27,000-30,000 per annum
Location: MoD Corsham, Building 419, Corsham, Wiltshire, England, SN13 9ET
Responsibilities:
- Act as the first point of contact for FM-related issues, logging and chasing work orders.
- Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
- Provide visible floor presence, proactively assisting building occupants.
- Support mailroom activity and advise on mail and distribution services.
- Take ownership of meeting room housekeeping and AV equipment.
- Update CAFM systems and ensure compliance documentation is maintained.
- Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
- Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications:
- Proven experience in a customer service environment.
- Excellent interpersonal, written, and verbal communication skills.
- Self-disciplined, proactive, and able to work independently.
- Strong problem-solving skills and attention to detail.
- IT literacy including Microsoft Office and AV support.
- Desirable: IOSH Health & Safety qualification.
Business Support Lead in Brighton employer: Mitie
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Business Support Lead at our MoD Corsham location, you will benefit from a culture that values excellence in service delivery, with ample opportunities for professional growth and development. Join us to be part of a team that is dedicated to creating better places for communities while enjoying competitive salaries and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Lead in Brighton
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at Mitie. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching Mitie's values and recent projects. Show us that you understand what we do and how you can contribute to creating better places. Tailor your answers to reflect our mission and demonstrate your passion for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer service experience and problem-solving skills, as these are key for the Business Support Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Mitie.
We think you need these skills to ace Business Support Lead in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support Lead role. Highlight your customer service experience and any relevant IT skills, as these are key for us at Mitie.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can help us create better places. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know the Company
Before your interview, take some time to research Mitie and their mission. Understand how they create better places for communities and think about how your role as a Business Support Lead fits into that vision. This will show your genuine interest in the company and help you connect your skills to their goals.
✨Showcase Your Customer Service Skills
Since this role requires proven experience in a customer service environment, prepare specific examples of how you've delivered excellent service in the past. Think about situations where you resolved issues or improved processes, and be ready to discuss these during the interview.
✨Demonstrate Proactivity
The job description highlights the need for a self-disciplined and proactive individual. Be prepared to share instances where you took initiative, whether it was in problem-solving or improving workplace efficiency. This will illustrate your ability to work independently and contribute positively to the team.
✨Prepare for Technical Questions
Given the IT literacy requirement, brush up on your knowledge of Microsoft Office and AV support. You might be asked about your experience with these tools, so consider how you've used them in previous roles. Being confident in your technical skills will give you an edge in the interview.
