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For Companies At a Glance
- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, a leader in security services with a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Opportunity for management apprenticeship and growth within the company.
The predicted salary is between 36000 - 60000 £ per year.
Job objectives and responsibilities:
- Contribute to the success of the contract through effective training and continuous colleague development, supporting the client's security and safety strategy.
- Support the Operations Manager in managing performance, ensuring all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsible for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
- Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
Main duties:
- Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
- Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
- Delivery of all corporate training to the required standard for all officers in your area of responsibility.
- Complete officer evaluations in line with contractual KPIs.
- Support the security officer population in the contract through great training and coaching.
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
- Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
- Deliver and implement performance management/PIP/development plans to officers where required.
- Ensure behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner.
- Support the Operations Manager with initial investigations for customer complaints, QHSE incidents and any other investigations as required.
- Support with the delivery, maintenance and updates of Assignment Instructions & Risk Assessments.
- Engage with store management to build a great working relationship with the client.
- Ensure adherence to uniform standards.
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.
Personal Specification:
- Excellent organisational and time management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a 'can do' approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to medium level user.
- Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health and Safety responsibilities:
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your Line manager.
Information Security:
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Locations
Security Mobile Team Leader in Bridgend, Wales employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Mobile Team Leader in Bridgend, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leaders, make sure to highlight your training and coaching experience. Talk about how you've developed others and improved performance – that’s what they want to hear!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for it to be posted on every job board. Apply directly through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the interview like it’s a training session! Research the company, understand their security strategies, and think about how you can contribute to their goals. Bring examples of your past successes in training and development to the table – it’ll impress them!
We think you need these skills to ace Security Mobile Team Leader in Bridgend, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Security Mobile Team Leader role. Highlight your relevant experience in training and managing security teams, as well as your ability to meet SLAs and KPIs. We want to see how you can contribute to our success!
Showcase Your Communication Skills: Since exceptional verbal and written communication skills are key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread! We love a well-presented application that shows you care.
Demonstrate Your Leadership Qualities: In your application, share examples of how you've successfully led teams or delivered training in the past. We’re looking for someone who can inspire and develop others, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mitie
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and objectives, especially around training and performance management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Training Skills
Since the role involves a lot of training and development, be ready to discuss your experience in this area. Prepare examples of how you've successfully trained others or improved team performance. Highlight any specific training programmes you've implemented or contributed to.
✨Demonstrate Strong Communication
Exceptional verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Emphasise Your Customer Focus
This role requires a strong customer service attitude. Be prepared to share examples of how you've built relationships with clients or handled challenging situations. Showing that you can maintain a professional approach while being adaptable will set you apart.
