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- Tasks: Deliver a 5-star hospitality experience for employees and visitors in a vibrant office environment.
- Company: Join Phoenix Group, a leader in creating exceptional workplace experiences.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal growth.
- Why this job: Be the face of excellence and make every guest feel valued and welcomed.
- Qualifications: Experience in hospitality or client services with strong communication skills.
- Other info: Flexible hours and a chance to thrive in a supportive team atmosphere.
The predicted salary is between 22200 - 24000 £ per year.
Location: Central Birmingham - Brindley Place, Birmingham, B1 2JB
Salary: £26,208 - £28,500
Working Hours: 40 hours per week
Shift Patterns: Covering 2 Shift Patterns from 07:30 - 17:00
The Workplace Host will act as the face of the executive office, delivering a seamless, personalised, and 5-star hospitality experience for employees, visitors, and executives. This pivotal role is responsible for creating a professional, welcoming, and service-led environment that enhances every aspect of the workplace journey from arrival to departure. The role combines high-end front-of-house service, operational support, and coordination of workplace services, ensuring all interactions reflect Phoenix Group's commitment to excellence.
Responsibilities
- Proactively manage the team and elevate the workplace journey, ensuring a premium, consistent, and tailored experience from entrance to exit.
- Act as the primary point of contact for all workplace-related queries and service requests, ensuring swift and effective resolution.
- Serve as a brand ambassador, embodying Phoenix Group values and ensuring every guest and colleague receives a warm, professional welcome.
- Regularly conduct office walkthroughs to ensure cleanliness, ambiance, functionality, and presentation meet 5-star standards.
- Seek and respond to feedback, taking proactive steps to address concerns and champion continuous improvement.
Meeting & Event Support
- Ensure executive meeting rooms and lounges are set up, managed, and reset to perfection including AV systems, lighting, stationery, temperature, and refreshments.
- Support high-profile meetings and internal events with pre-planning, attendee coordination, and on-the-day concierge service.
- Collaborate with IT and facilities teams to ensure all AV and conferencing equipment is fully operational.
- Maintain and restock all meeting spaces, tea points, and stationery hubs throughout the day to ensure readiness.
Workplace Operations
- Carry out daily inspections of the workplace to identify and address faults, maintenance needs, cleanliness issues, and HS&E risks.
- Manage post and courier services, including internal and external collections and deliveries.
- Support desk moves, office changes, and space utilisation reviews, maintaining up-to-date records.
- Liaise with contractors and suppliers to coordinate works and services, minimising disruption to operations.
- Support PEEPs, emergency evacuations, and health & safety procedures as required.
- Assist with internal audits, compliance reviews, and adherence to company policies such as the Clear Desk Policy.
Service Delivery & Improvement
- Log service requests, customer feedback, and maintenance issues via the Maximo system, ensuring all are tracked and resolved to a high standard.
- Attend and contribute to regular service line meetings to ensure alignment, collaboration, and information sharing across teams.
- Proactively recommend service enhancements, innovations, and process improvements that support the contract's evolution.
- Review and update standard operating procedures (SOPs) to maintain service consistency and compliance with best practice.
Person Specification
- Proven experience in a high-end concierge, hospitality, or client services role, ideally in a corporate or executive environment.
- Strong interpersonal and communication skills with a customer-first attitude.
- Experience managing AV/meeting room systems and the ability to train others as a system ‘super user’.
- Highly organised, with the ability to multitask and manage competing priorities calmly and efficiently.
- Proactive mindset with a keen eye for detail and passion for service excellence.
- Familiarity with workplace management systems such as Maximo (preferred).
- Strong team ethic with flexibility to support out-of-hours and emergency cover when required.
Service excellence
- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures).
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI.
- Informed knowledge of the contractual KPIs & SLAs.
Engagement, culture & communication
- Responsible for acting and behaving in line with One Code.
- Responsible for attending / participating in monthly team meetings, briefings & internal communications.
- Informed knowledge of all company engagement and communications initiatives.
Client relationships
- Accountable for positive client perception.
- Informed knowledge of key stakeholders on the account.
- Informed knowledge of the client values and objectives.
- Informed knowledge of contribution towards client retention.
People & productivity
- Responsible for following time off work, grievance, whistle blowing & disciplinary procedures.
- Responsible for owning own development, and ensuring all learning is put into practise.
- Responsible for personal performance including delivery of agreed personal objectives.
- Informed knowledge of HR procedures and expectations outlined in employee handbook.
Workplace Host in Birmingham employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Host in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a Workplace Host, like greeting guests or handling service requests. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge in your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Workplace Host position.
We think you need these skills to ace Workplace Host in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and service excellence. Make it personal and relatable!
Tailor Your Experience: Make sure to highlight your relevant experience in high-end concierge or client services roles. We’re looking for specific examples that demonstrate your skills in creating a welcoming environment and managing workplace operations.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the heart of your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Host. Familiarise yourself with the key tasks like managing AV systems and ensuring a 5-star hospitality experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your interpersonal skills and how you handle challenging situations to demonstrate your customer-first attitude.
✨Dress to Impress
As the face of the executive office, first impressions matter! Dress smartly and professionally to reflect the high standards expected in this role. A polished appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, team dynamics, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the workplace aligns with your values.
