Security Mobile Team Leader in Birmingham

Job objectives and responsibilities:

• Contribute to the success of the contract through effective training and continuous colleague development, supporting the client's security and safety strategy.
• Support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsible for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
• Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.

Main duties:

• Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
• Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign-off.
• Deliver all corporate training to the required standard for all officers in your area of responsibility.
• Complete officer evaluations in line with contractual KPIs.
• Support the security officer population in the contract through great training and coaching.
• Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
• Deliver all focus topics and any ad hoc training as identified by the business.
• Provide ongoing training, support, and guidance to all officers including any ad hoc training as required by the business.
• Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
• Implement performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, timekeeping, task completion, failure to follow training delivered).
• Identify and rectify behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers, and fellow officers in a timely manner in line with company policies.
• Support the Operations Manager with initial investigations for customer complaints, QHSE incidents, and any other investigations as required.
• Assist with the delivery, maintenance, and updates of Assignment Instructions & Risk Assessments.
• Engage with store management to build a great working relationship with the client.
• Ensure adherence to uniform standards.
• Maintain open communication channels, recognise achievements, and actively contribute to talent mapping projects.

Personal Specification:

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client-focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a ‘can do' approach.
• Flexible and adaptable.
• Literate, numerate, and IT skills to medium level user.
• Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
• Full valid UK driving licence.
• Valid SIA guarding licence.

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report immediately any issues or training needs to your Line manager.

Information Security:

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.