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- Tasks: Lead fire alarm maintenance and ensure compliance with safety standards.
- Company: Dynamic company focused on safety and service excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a real difference in fire safety while leading a passionate team.
- Qualifications: Experience in fire alarm management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Responsibilities
- Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
- Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
- Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1-1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety-first, customer-focused culture within the service department.
- Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
- Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
Regional Service Manager in Birmingham employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire alarm industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with BS 5839-1:2025 and your knack for managing engineering teams. Be ready to share specific examples of how you've improved service delivery or tackled challenges.
✨Tip Number 3
Don’t just apply – engage! When you find a job that catches your eye on our website, take the time to follow up with a friendly email. Express your enthusiasm for the role and mention something specific about the company that excites you. It shows you’re genuinely interested!
✨Tip Number 4
Prepare for interviews like a champ! Research the company’s recent projects and their approach to fire alarm services. Be ready to discuss how you can contribute to their operational improvements and team management. Confidence is key, so practice makes perfect!
We think you need these skills to ace Regional Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of BS 5839-1:2025 and any relevant fire alarm service management experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire alarm services and how your leadership skills can benefit our Regional Engineering Team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage service delivery and improve operational efficiency. Numbers and results speak volumes, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie
✨Know Your Standards
Make sure you’re well-versed in BS 5839-1:2025. Brush up on the key points and be ready to discuss how you’ve applied these standards in your previous roles. This shows you’re not just familiar with the regulations but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to lead the Regional Engineering Team effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your ability to handle service backlogs and reactive calls. Prepare scenarios where you prioritised safety-critical tasks and ensured customer satisfaction. This will highlight your operational management skills.
✨Engage with Customer Focus
Think about how you’ve engaged with customers in previous roles. Be prepared to discuss how you’ve handled escalations and ensured prompt resolutions. This will show your commitment to a customer-focused culture, which is crucial for this role.