Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our office, managing visitor access and supporting daily operations.
- Company: Join Mitie, a leader in facilities management with a focus on security and professionalism.
- Benefits: Earn £12.60 per hour with opportunities for growth in a dynamic work environment.
- Why this job: Make a difference by ensuring a safe and welcoming space for everyone.
- Qualifications: Looking for a customer-focused individual with strong communication skills.
- Other info: Enjoy a full-time role with a supportive team and a chance to develop your career.
The predicted salary is between 24 - 26 £ per hour.
Contract: Permanent
Type: Full Time
Hours: 40
Pay/Salary: £12.60 per hour
Location: GPA, Stephenson Street, Birmingham, West Midlands, England, B2 4BH
Job Overview
The Receptionist / Facilities Support role serves as the first point of contact for visitors while supporting the day-to-day operations of the workplace. This position ensures a professional front-of-house experience and assists with facilities coordination to maintain a safe, organized, and efficient office environment.
Main Duties
- Greet all visitors, staff, and contractors professionally, ensuring compliance with site access procedures.
- Check identification and issue access passes using the Matrix visitor and attendance system.
- Maintain accurate visitor and access records and generate related reports when required.
- Monitor building access and remain vigilant within your area, proactively identifying and reporting any potential access breaches or unusual activity to the on-site security team.
- Support daily mailroom/post room activities by directing deliveries to the ‘call area' or, in post room absence, signing for any deliveries that may come and escalating any issue in line with SOPS and general day-to-day activities.
- Work collaboratively with internal teams and service partners (e.g., security, cleaning, maintenance) to ensure building processes and protocols are consistently upheld.
- Handle enquiries and direct phone calls or emails in a professional and confidential manner.
- Maintain a clean and orderly reception and common areas.
- Provide general administrative support as needed.
- Ensure full compliance with GDPR, health & safety, and government site-specific policies.
What we are looking for
Mitie is seeking a vigilant, professional, and customer-focused Receptionist to be the front-facing representative within a secure government facility. This role involves managing visitor access, operating the Matrix system, supporting mailroom functions, and working closely with service partners to maintain the integrity and security of the building at all times.
Receptionist / Facilities Support in Birmingham employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Facilities Support in Birmingham
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. It sets the tone for the rest of your meeting and shows you're ready to represent the company professionally.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you handled enquiries or resolved issues effectively. This will demonstrate your ability to manage visitor access and maintain a professional front-of-house experience.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle security protocols. This not only gives you insight but also highlights your proactive approach to ensuring a safe and efficient office environment.
✨Tip Number 4
Finally, follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. Plus, it shows your commitment to maintaining professional relationships, which is key in a receptionist role.
We think you need these skills to ace Receptionist / Facilities Support in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role like Receptionist where customer interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your experience and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Facilities Support. Familiarise yourself with the key duties like managing visitor access and using the Matrix system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Greeting
Since you'll be the first point of contact for visitors, practice a warm and professional greeting. Role-play with a friend or family member to get comfortable with how you’ll introduce yourself and handle initial enquiries. A friendly demeanour can set a positive tone for the entire interview.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you've demonstrated this skill, such as maintaining accurate records or ensuring compliance with procedures. Highlighting these instances will show that you can handle the responsibilities effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools used for managing visitor access, or how they ensure compliance with health and safety policies. This not only shows your interest but also helps you gauge if the company culture aligns with your values.