Operating Unit Director – Dudley
Mitie Technical Services
About the role
Mitie is seeking an exceptional Operating Unit Director to lead a major healthcare portfolio centred on one of our most significant NHS healthcare contracts in Dudley, alongside a small number of associated healthcare accounts.
This is a high-profile senior leadership position with full accountability for operational performance, commercial outcomes, strategic growth and people leadership across a complex healthcare estate. The services delivered through this portfolio play a vital role in supporting safe, reliable and compassionate environments for patients, clinicians and healthcare colleagues.
Reporting into the Healthcare leadership team, you will lead a significant healthcare portfolio with responsibility for strategy, P&L performance, service excellence, governance, compliance and culture. Having benefited from a successful transformation programme in recent years, the focus is now on sustaining performance, strengthening partnerships, delivering operational excellence and driving future growth.
What you'll be responsible for
Strategic leadership
- Develop and deliver a multi-year healthcare strategy aligned to Mitie's vision and Technical Services ambitions.
- Identify and secure growth opportunities across NHS and healthcare clients, including contract expansion and new business opportunities.
- Build, develop and lead a high-performing leadership team with robust succession and talent development plans.
- Champion innovation, digital solutions and standardised operating models to improve service quality, resilience and patient outcomes.
- Represent Mitie at senior healthcare forums and maintain strong relationships with key public-sector stakeholders.
Operational excellence
- Ensure safe, compliant and consistently high-quality service delivery across all healthcare contracts.
- Maintain oversight of statutory, clinical, safeguarding and healthcare-specific compliance requirements.
- Embed best practice and consistent operating models to drive service reliability and reduce operational risk.
- Lead continuous improvement initiatives across quality, safety, sustainability and patient experience.
- Drive service recovery and improvement programmes where required.
People leadership
- Lead, inspire and develop a diverse, inclusive and high-performing leadership team.
- Foster a culture of collaboration, accountability and patient-centred decision making.
- Coach and develop future leaders, creating strong succession pipelines across the business.
- Demonstrate visible, values-led leadership and role model Mitie's behaviours at every level.
Client and stakeholder management
- Act as executive sponsor for strategic healthcare clients.
- Build trusted relationships with NHS executives, Trust leadership teams and wider healthcare system partners.
- Ensure facilities management services directly support patient safety, clinical effectiveness and staff experience.
- Drive customer satisfaction, contract retention and long-term partnership growth.
Commercial and financial accountability
- Hold full P&L accountability, delivering revenue, margin and cash performance targets.
- Oversee commercial governance, pipeline management, bid activity and risk management.
- Ensure compliance with Mitie's delegation of authority and governance frameworks.
- Balance strong commercial outcomes with value for money and patient-focused service delivery.
What we're looking for
- Significant senior leadership experience within public-sector healthcare environments, including NHS Trusts, Integrated Care Boards (ICBs), healthcare PFI environments or large healthcare FM operations.
- Proven track record of leading safe, compliant and patient-centred services at scale.
- Strong commercial acumen with experience managing significant P&L responsibility.
- Experience leading large, complex and highly regulated operational contracts.
- Ability to simplify complexity, standardise operations and deliver sustainable continuous improvement.
- Exceptional stakeholder management skills, with credibility at executive and board level.
- Strong people leadership capability with a history of building successful, high-performing teams.
- A collaborative and values-driven leadership style.
- Resilience, energy and the ability to operate effectively within complex, fast-paced environments.
- High levels of integrity, accountability and personal credibility.
Operating Unit Director in Birmingham employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
