At a Glance
- Tasks: Monitor CCTV, ensure safety, and assist customers at the Bullring Shopping Centre.
- Company: Join Mitie, the UK's leading facilities management company with a diverse culture.
- Benefits: Enjoy flexible benefits, high street discounts, and a competitive salary of £13.56 per hour.
- Other info: Great career progression opportunities and a supportive, inclusive work environment.
- Why this job: Be part of a team that creates exceptional environments and makes a real impact.
- Qualifications: SIA Security CCTV License required; flexibility and good communication skills are essential.
The predicted salary is between 11 - 16 £ per hour.
Better places, thriving communities. CTV Control Room Assistant Vacancy (4 on 4 off) Hammerson Bullring Shopping Centre, Birmingham, United Kingdom.
Mitie has a great opportunity at The Bullring Shopping Centre, Birmingham. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 4 off with an hourly rate of £13.56 working 42 hours a week. You will report directly to the Duty Controller.
Within this role you will be expected to:
- Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
- Escalate incidents to the relevant personnel
- Highlight Health and Safety issues and report to Tech Services
- Communicate clearly and effectively with all departments
- Monitor security entry and exit to the service yard
- Assist the Duty Controller in updating Control Room records
- Assist in issuing Contractor ID passes and keys
- Assist customers and retailers with their enquiries on the telephone
- Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors
- Flexibility to pick up overtime on the other team
- Perform general administration duties if required
- Undertake any other reasonable duties as required to meet the needs of the business
Knowledge/Skills/Experience:
- Literate and numerate
- Flexibility to work shifts on a 24 hour rota
- Knowledge of CCTV operations, including Data Protection
- SIA Security CCTV License is essential
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Control Room Assistant in Birmingham employer: Mitie
Mitie is an exceptional employer, offering a vibrant work culture at the Bullring Shopping Centre in Birmingham, where employees are valued and encouraged to thrive. With a strong commitment to employee growth, diverse training opportunities, and a flexible benefits scheme tailored to individual lifestyles, Mitie ensures that every team member feels supported and empowered. The company's core values of integrity, teamwork, and going the extra mile create a collaborative environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Assistant in Birmingham
✨Tip Number 1
Get to know the company! Research Mitie's values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your conversations to resonate with them.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Control Room Assistant role. Think about scenarios where you've gone the extra mile or handled tough situations, as these will showcase your skills and fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Mitie team.
We think you need these skills to ace Control Room Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Assistant role. Highlight any relevant experience, especially with CCTV operations and communication skills. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Mitie and how you align with our values. Keep it concise but impactful – we love a good story!
Show Off Your Skills:Don’t forget to mention your SIA Security CCTV License and any other relevant qualifications. We’re looking for someone who can hit the ground running, so let us know what makes you the perfect fit for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of a Control Room Assistant. Familiarise yourself with CCTV operations, health and safety protocols, and the importance of clear communication across departments. This knowledge will show that you're serious about the position.
✨Showcase Your Flexibility
Since the job involves a 4 on 4 off shift pattern, be prepared to discuss your availability and willingness to pick up overtime. Highlight any previous experience where you've had to adapt to changing schedules or work under pressure, as this will demonstrate your commitment to the role.
✨Emphasise Teamwork
Mitie values working as one, so be ready to share examples of how you've collaborated with others in past roles. Discuss situations where you went the extra mile to support colleagues or customers, as this aligns perfectly with their core values.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
