At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to amazing employee perks.
- Other info: Great opportunities for progression and development within a supportive team.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
The predicted salary is between 30000 - 30000 € per year.
Pay rate: £14.51 per hour
Various Shifts (to be discussed at interview)
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Bicester employer: Mitie
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training and apprenticeship schemes, Mitie offers a supportive work culture where every Retail Security Officer can thrive. Located in a dynamic retail environment, employees benefit from competitive pay, generous annual leave, and access to a range of employee perks, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Bicester
✨Tip Number 1
Make sure you research Mitie and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about creating a safe shopping environment.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you’ll need to balance safety with exceptional service. Think of scenarios where you can demonstrate how you’d handle difficult situations while keeping customers happy.
✨Tip Number 3
Don’t forget to highlight any relevant experience during your interview. Whether it’s previous security roles or customer service positions, we want to hear how your background makes you the perfect fit for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at Mitie.
We think you need these skills to ace Retail Security Officer in Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your Experience:When detailing your work history, be specific about your roles and responsibilities. We need to see that you have a full 5-year checkable employment/education history, so don’t skip over any important details!
Mention Your SIA Licence:If you hold a current SIA licence or certificates, definitely mention it! If not, don’t worry too much; we can provide training in some cases. Just let us know your situation in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on your journey with Mitie. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is crucial for this position, think of specific examples from your past experiences where you successfully handled difficult situations or provided outstanding service. Be ready to share these stories to highlight your ability to connect with customers while ensuring their safety.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios related to security and customer interactions. Practise responses to questions like 'What would you do if you witnessed a theft?' or 'How would you manage a confrontation in-store?' This will show that you can think on your feet and are prepared for the challenges of the role.
✨Understand the Importance of Teamwork
As a Retail Security Officer, you'll need to liaise with store management and possibly the police. Be prepared to discuss how you work well in a team and communicate effectively with others. Highlight any previous experiences where collaboration led to successful outcomes, as this will demonstrate your ability to foster great working relationships.
