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- Tasks: Monitor CCTV cameras and ensure safety across the railway network.
- Company: Join South Western Railway's Safety & Security Control Centre team.
- Benefits: Earn £14.10 per hour with training and career growth opportunities.
- Other info: Dynamic environment with a focus on professionalism and teamwork.
- Why this job: Be the eyes and ears of security, making a real impact on safety.
- Qualifications: Experience in CCTV monitoring and strong situational awareness required.
The predicted salary is between 11 - 17 £ per hour.
We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.
Important Note: As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.
Key Responsibilities:
- Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
- Log, track, and communicate daily with Rail Community Officers (RCOs) via radio—documenting their movements and locations accurately.
- Deploy RCOs and elevate incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
- Maintain clear and prompt communications via SSCC chat group—ensuring Management team is updated on all incidents.
- Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
- Complete Safety & Security App forms for incidents reported by guards or train drivers—automatically submitted to BTP for investigation.
- Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.
Essential Skills & Requirements:
- Strong situational awareness and the ability to remain calm during high-pressure incidents.
- Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
- High attention to detail with accurate record-keeping using spreadsheets and communication logs.
- Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
- Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
- Clear understanding of data protection laws and protocols—no mobile recording of footage allowed.
Why This Role Matters:
As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers—and guide SWR Management during routine and emergency scenarios. You will be a key part of a dynamic and mission-critical team, interacting with law enforcement and operational leaders daily.
Why Join Us:
- Competitive hourly rate of £14.10.
- Opportunity to work in a dynamic, fast-paced environment.
- Training and development opportunities to support career growth.
- Be part of a team that values safety, professionalism, and excellence.
If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!
CCTV Operator in Basingstoke employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current CCTV Operators or professionals in the safety and security field. Use platforms like LinkedIn to connect and ask for insights about their experiences. You never know who might have a lead on a job!
✨Tip Number 2
Prepare for the interview by brushing up on your situational awareness skills. Think of scenarios you might face as a CCTV Operator and how you'd handle them. Practising your responses will help you stay calm and collected during the real deal.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've maintained accurate records or communicated effectively in past roles. This will demonstrate your ability to handle the responsibilities of monitoring CCTV footage and logging incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace CCTV Operator in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CCTV monitoring or control room operations. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about safety and security, and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising with various teams and emergency services, highlight any experience you have in clear and effective communication. We need someone who can keep calm and convey information accurately under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our dynamic team!
How to prepare for a job interview at Mitie
✨Know Your CCTV Basics
Before the interview, brush up on your knowledge of CCTV systems and monitoring protocols. Familiarise yourself with the specific technologies used in control centres, as well as the importance of data protection laws. This will show that you’re not just interested in the role but also understand its technical aspects.
✨Demonstrate Emotional Resilience
Given the nature of the job, be prepared to discuss how you handle stressful situations. Think of examples from past experiences where you remained calm under pressure or dealt with sensitive information. This will help convey your emotional resilience, which is crucial for this role.
✨Practice Communication Skills
As a CCTV Operator, clear communication is key. Practice using the phonetic alphabet and radio communication protocols. You might even want to simulate a scenario where you have to relay information quickly and accurately. This will help you feel more confident during the interview.
✨Showcase Attention to Detail
Prepare to discuss how you ensure accuracy in record-keeping and incident logging. Bring examples of how you've maintained detailed logs or reports in previous roles. Highlighting your attention to detail will reassure the interviewers that you can handle the responsibilities of monitoring and documenting incidents effectively.