At a Glance
- Tasks: Ensure safety and security at Belfast City Airport while providing excellent customer service.
- Company: Join a leading airport team dedicated to safety and professionalism.
- Benefits: Earn £13.22 per hour, rising to £13.78 post-training, with flexible benefits.
- Other info: Enjoy structured training, career progression, and a supportive team culture.
- Why this job: Be the frontline of airport safety and gain valuable aviation qualifications.
- Qualifications: Confident individuals with strong communication skills and a professional appearance.
The predicted salary is between 13.22 - 13.22 £ per hour.
Overview Better places, thriving communities.
Belfast City Airport - Full Time Role £13.22 per hour rising to £13.78 upon successful completion of training.
Why You'll Love This Role
- This isn't your average security job. You'll be working at the heart of Belfast City Airport, playing a critical role in keeping passengers, crew and staff safe every single day.
- From the early morning buzz of departures to the steady rhythm of the afternoon shift, no two days are ever the same.
- You'll gain specialist aviation security training, build recognised qualifications and become part of a professional airport environment where standards matter and performance is valued.
If you’re looking for:
- A role with real responsibility
- Structured training and clear progression
- A professional, uniformed environment
- Shift patterns that support work-life balance
- A team culture built on trust and accountability
The Impact You'll Make
As a Security Officer, you are the frontline of airport safety. You are the calm presence, the professional authority and the reason passengers travel with confidence. Your role will include:
- Controlling access to restricted areas
- Conducting staff ID and boarding card checks
- Preparing passengers, staff and crew for screening
- Carrying out physical searches in line with regulations
- Operating x-ray equipment for restricted area access
- Responding professionally to on-site incidents
- Escorting authorised personnel
- Conducting patrols across assigned areas
- Working in full compliance with Civil Aviation Authority regulations and Belfast City Airport procedures
- Completing aviation security training to CAA standards
- Maintaining and demonstrating competence through regular assessments
This is a highly regulated, highly respected environment — and you’ll be trusted to uphold it.
Full Training Provided
We invest in you from day one. You’ll complete 8–12 full days of structured training (weekdays), equipping you with the knowledge and certification required to operate to CAA and DfT standards. Your pay increases to £13.78 per hour once training is successfully completed — because we recognise competence and commitment.
Shift Pattern
All colleagues must be able to work within the following operational windows on a rotational basis: 04:30 – 13:30, 13:30 – 22:00 (These are operational windows and not guaranteed contracted hours.)
What You'll Bring
We’re looking for confident, professional individuals who take pride in their appearance and their work. You'll need:
- A smart, professional presentation
- Strong verbal and written communication skills
- The ability to work independently and as part of a team
- Basic IT skills to operate screening equipment
- The ability to achieve and maintain Level 1 DfT standard
- Confidence communicating with colleagues, passengers and external agencies
- A 5-year checkable history
- UK residency for the last 3 years
- To pass a colour vision test
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Airport Operations Assistant ( Aviation / Security / Customer Service / Safety employer: Mitie
Mitie is an excellent employer that prioritises employee wellbeing and development, offering a supportive work culture in Belfast. With benefits such as a branded vehicle and access to an Employee Assistance Programme, employees can thrive both personally and professionally while contributing to high service delivery standards across multiple sites. The company fosters growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment in the facilities maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Operations Assistant ( Aviation / Security / Customer Service / Safety
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Airport Operations Assistant ( Aviation / Security / Customer Service / Safety
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie:Your cover letter is your chance to shine! Tell us why you want to work at Mitie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie!
How to prepare for a job interview at Mitie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
