At a Glance
- Tasks: Manage key customer accounts and drive business growth in fire suppression solutions.
- Company: Join Marlowe Kitchen Fire Suppression, a leader in fire safety solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for professional growth in a thriving industry.
- Why this job: Make a real impact by building strong customer relationships and ensuring safety compliance.
- Qualifications: Experience in account management and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Marlowe Kitchen Fire Suppression is a leading provider of commercial kitchen fire suppression solutions, delivering the design, installation, maintenance, and compliance management of specialist fire suppression systems across a diverse range of sectors. Our customers include hospitality groups, restaurant chains, healthcare facilities, educational establishments, leisure venues, and commercial food production environments nationwide.
We are seeking an ambitious and customer-focused Account Manager to join our growing team and play a key role in developing strategic customer relationships, driving business growth, and supporting our commitment to industry-leading service delivery.
About the Role
As an Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts across the UK. Acting as the primary point of contact, you will build strong, long-term relationships with customers, ensuring exceptional service delivery, regulatory compliance, and account growth.
The role combines account management, commercial development, and industry expertise, requiring close collaboration with operational, engineering, and compliance teams to ensure customer expectations are consistently exceeded. You will identify opportunities for contract expansion, system upgrades, remedial works, and new installations, while helping customers maintain compliance with relevant fire safety legislation and industry standards.
This is an excellent opportunity for a commercially driven professional who thrives on building trusted partnerships, delivering value to customers, and contributing to the continued growth of a market-leading business.
Key Responsibilities
- Conduct regular account review meetings to assess service performance, compliance requirements, and future business opportunities.
- Ensure high levels of customer satisfaction, retention, and contract renewal.
- Develop strategic account plans to support long-term customer growth and partnership development.
- Identify and secure opportunities for contract growth across maintenance, servicing, remedial works, system upgrades, and new installations.
- Attend customer meetings, site visits, and presentations to promote the company's products and services.
- Generate and develop national sales opportunities, working closely with internal stakeholders to ensure successful project delivery.
- Maintain an active sales pipeline and deliver against monthly, quarterly, and annual revenue targets.
- Work closely with Operations, Engineering, and Compliance teams to ensure seamless service delivery.
- Support customers in meeting their fire safety and compliance obligations through effective account management and industry knowledge.
- Monitor service performance and identify opportunities for continuous improvement.
- Support the mobilisation and onboarding of new contracts where required.
- Deliver agreed revenue, margin, and activity targets.
- Provide accurate weekly forecasting, pipeline updates, and account performance reporting.
- Identify areas for improved profitability and operational efficiency across customer accounts.
- Support contract negotiations, renewals, and pricing discussions.
- Maintain an up-to-date understanding of kitchen fire suppression systems, industry regulations, and fire safety legislation.
- Represent Marlowe Kitchen Fire Suppression professionally at all times.
About You
Essential
- Proven experience in Account Management, Business Development, or Customer Relationship Management.
- Strong commercial awareness with a track record of delivering revenue growth and customer retention.
- Excellent communication, presentation, and relationship-building skills.
- Customer-focused with a passion for delivering exceptional service.
- Full UK driving licence and willingness to travel nationally.
Desirable
- Experience within the Fire Protection, Fire Suppression, Fire Safety, or related industry.
- Knowledge of commercial kitchen fire suppression systems and relevant fire safety legislation.
- Understanding of service contracts, compliance inspections, and lifecycle asset management.
Key Performance Indicators (KPIs)
- Revenue and margin growth across assigned accounts.
- Customer retention and contract renewal rates.
- Pipeline generation and sales conversion performance.
- Customer satisfaction and service excellence measures.
- Compliance and contractual performance across customer portfolio.
Wellingborough Employment: Full time
Manager-Account Manager in Wellingborough employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
