Reference: 106677Job OverviewAccountable for overall UK performance and FM operations and services across the estateResponsible for the management, direction, and continued development of all dedicated staffOversees and manages the delivery model working closely with the IFM and SME senior management teams and other support functions across the businessBuilds key relationships with clients across the accountManages and is fully accountable for Quality and EHS issues across the accounts and site operationsMain DutiesEnsure key SLA's and KPI's are metManage all commercial aspects ensuring expected profitability levels are attainedDeal with any escalations around client complaints and concernsMaximise commercial efficiency providing best value for the client and MitieManage and identify financial opportunities in direct communication with internal support functions on a regular basisTo liaise with Suppliers and Sub-contractors, to achieve optimum efficiencyTo have overall responsibility for Health, Safety and Environmental mattersWhat we are looking forAn experienced and knowledgeable account lead who will facilitate and grow client relationships, bring client and market understanding into the organisation, oversee the delivery of high-quality work and deliverables and plays a strategic role in ensuring the excellent performance of client account.Proactive, organised, and meticulous – passionate about meeting deadlines and solving problems.Ref:106677 Location:London Employment:Full time Role Classification:1
Strategic Client Director employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
