b Overview /b p In this Workplace Manager role, you lead Campus Safety Ambassadors across multiple sites to create a safe, welcoming campus environment. You partner with the Account Director and Mitie teams to optimize student experiences, floor-walk operations, and stakeholder relationships. You drive service improvements, embed new behaviours, and own the campus user experience from reception to security. This position offers strategic oversight with hands-on delivery, shaping service excellence and One-Mitie collaboration. /p b Responsibilities /b ul li Lead and develop Campus Safety Ambassadors for front-of-house and security across multiple sites /li li Own and improve the student experience service delivery for internal and external customers /li li Manage recruitment, training, and coaching of campus safety teams /li li Act as SPOC for campus safety issues and liaison with clients/teams /li li Embed security and workplace strategies, monitor health and safety compliance /li li Coordinate site works, events, and continuous improvement initiatives with Account Director and IFM teams /li li Deliver contractual service requirements and ensure KPI/SLAs are met /li li Generate security reports and monitor electronic systems (alarms, CCTV, access control) /li li Conduct regular campus walks and floors to identify faults and safety concerns /li li Drive change management for service delivery improvements and new client processes /li li Promote inclusive, customer-experience focused culture and mitigate risks /li li Maintain accurate personnel records and align team objectives with business strategy /li li Foster One-Mitie collaboration and strong stakeholder relationships /li li Ensure staffing to support productive campus safety operations and service touchpoints /li /ul b Key requirements /b ul li Proven leadership experience in universities, high-footfall workplaces, or hospitality settings /li li Proactive, organized, and customer-experience focused /li li Excellent project and time management skills /li li Track record transforming service delivery to meet higher standards /li li Strategic thinker with ability to lead and support operational change /li li Inspirational leader with ability to engage peers and teams /li li Excellent verbal, written, and interpersonal communication skills /li li Highly visible, approachable, and able to build rapid rapport with site users /li li Immaculate grooming and professional presentation /li li Proficient in Outlook, Word, Teams, and Chrome /li li Competent with visitor and space management tools /li li Strong problem-solving and issue-resolution capabilities /li li Ability to work independently and in cross-functional teams /li /ul ul li Warm and engaging personality /li li Strong relationship-building with students, colleagues and clients /li li Highly collaborative and customer-centric mindset /li li Outlook /li li Word /li li Teams /li /ul
Security Account Manager employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
