At a Glance
- Tasks: Lead and inspire teams in security and cleaning services at a vibrant retail destination.
- Company: Join Landsec, a top FTSE 100 company with a focus on community and innovation.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Opportunity to shape strategy and build strong stakeholder relationships.
- Why this job: Make a real impact by driving excellence and innovation in service delivery.
- Qualifications: Proven leadership in soft services; strong people management and communication skills.
The predicted salary is between 58540 - 71548 £ per year.
This is a high-impact leadership role responsible for driving a high-performing, engaged and customer-focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvement.
Southside is a key destination within the Landsec (FTSE 100) portfolio, recently refurbished and central to the Wandsworth community. This role offers the opportunity to influence large-scale operational delivery while building strong stakeholder relationships and driving forward-thinking service strategies.
Key Responsibilities
- Leadership & People Management
- Provide visible, hands-on leadership to Security and Cleaning teams, fostering a high-performance, values-led culture.
- Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progression.
- Build a strong succession pipeline through coaching, mentoring and talent development.
- Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity goals.
- Champion Mitie One Code and Elevate principles, embedding them into everyday behaviours.
- Operational Leadership & Strategy
- Own and deliver best-in-class soft services through clear standards, governance and continuous improvement.
- Translate strategic objectives into operational delivery plans, aligning teams to wider business goals.
- Drive a proactive, data-led approach to performance using systems such as Merlin, Workplace+ and client reporting tools.
- Ensure consistent, compliant service delivery across all areas of the estate, both internal and external.
- Stakeholder Engagement
- Build strong, credible relationships with clients, contractors and stakeholders across the estate.
- Act as a key representative for soft services, confidently leading audits, inspections and performance reviews.
- Collaborate with cross-functional teams (QHSE, ESG, H&S, HR) to deliver aligned outcomes.
- Performance & Compliance
- Take full ownership of KPIs, SLAs and service standards, holding teams accountable for delivery.
- Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British Standards.
- Proactively manage risk, including H&S, fire safety and operational compliance.
- Financial & Commercial Accountability
- Manage operational budgets (service charge and non-recoverable), ensuring cost-effective delivery without compromising quality.
- Identify efficiencies and value-add opportunities to enhance service delivery and asset value.
- Customer Experience & Innovation
- Champion a best-in-class guest experience through engaged, service-driven teams.
- Drive innovation in service delivery, sustainability and technology adoption.
- Continuously review and improve processes to enhance efficiency and experience.
What We're Looking For
- Proven leadership experience in soft services, with Security and Cleaning experience desirable.
- A strong people leader with a track record of building high-performing, engaged teams.
- Commercially astute with experience managing budgets and driving performance outcomes.
- Confident communicator with strong stakeholder management skills.
- Data-driven mindset with experience using operational systems and performance metrics.
- Strong organisational skills with the ability to prioritise and lead in a fast-paced environment.
- IOSH qualification desirable.
Soft Services Manager in Oxford employer: Mitie Group
Mitie is an excellent employer, offering a flexible work environment with the opportunity for home working and convenient site visits in Norwich. With a strong focus on employee welfare, training, and development, we foster a supportive culture that encourages growth and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
