At a Glance
- Tasks: Lead a dynamic team in a fast-paced control room environment, ensuring smooth operations.
- Company: Join a national operations centre dedicated to excellence and teamwork.
- Benefits: Competitive salary, flexible shifts, and extensive development opportunities.
- Other info: Enjoy a supportive culture with real progression pathways.
- Why this job: Step into leadership and shape the future of operational management.
- Qualifications: Proactive, organised, and ready to take ownership in a high-pressure setting.
The predicted salary is between 34500 - 34500 £ per year.
This is more than a senior controller role. We're looking for someone ready to step into leadership. Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.
As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard. This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.
What You'll Be Responsible For
- Supervising and supporting a team of Controllers across day and night shifts
- Monitoring live staffing, attendance, welfare checks, and incident response
- Ensuring duress activations and escalations are handled correctly and promptly
- Overseeing workload distribution during peak periods
- Maintaining exceptional accuracy in reporting and incident logging
- Leading structured handovers between shifts
- Coaching team members to improve performance and confidence
- Identifying process improvements and driving standards upward
- Acting as the first point of escalation before matters move to senior management
This is a role for someone who can spin multiple plates without dropping standards.
The Type of Person We're Looking For
- A senior controller ready for leadership
- A shift lead in operations, logistics, or monitoring
- A high-performing administrator who naturally takes ownership
- An aspiring manager looking for their first formal leadership role
But you must be:
- Proactive — you spot problems before they become issues
- Highly organised — accuracy is non-negotiable
- Confident making decisions under pressure
- Comfortable managing performance and having honest conversations
- Strong across multiple systems at once
- Able to remain calm when everything happens at the same time
This role requires resilience, pace, and professionalism.
What You'll Get
- £34,500 salary
- Genuine management experience
- 4 on / 4 off shift pattern
- Full leadership support and development
- Real progression opportunities within the National Operations Centre
- A role where your standards shape the team
Why Join Us?
Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene. And as Team Leader, you'll ensure your team does that flawlessly.
Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
- Virtual GP access for you and your household
- Salary Finance scheme with early wage access and competitive loans
- Flexible lifestyle benefits platform (Choices) — including buying extra holiday
- High street discounts via MiDeals
- Cycle-to-work scheme
- Life cover up to four times your salary
- Enhanced pension contributions
- Save-as-you-earn scheme
- Mitie Matching Share Plan
- Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
- Ongoing training and development opportunities
If you're ambitious, proactive, and ready to lead — apply now. We're not just hiring a supervisor. We're hiring the next operational leader.
Control Room Team Leader / Supervisor in Northampton employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
