Reference: 105972Better places, thriving communities. ROLE: Technical Operations ManagerHOURS: 40 hours per weekLOCATION: LondonAt Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while enabling capabilities across teams within a matrix organisation to support evolving client and account demands.
Role Responsibilities: Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirementsEfficiently allocate, schedule, and manage both static and mobile engineering teams and resources. Oversee facilities management operations, including planned and reactive maintenance, asset management, and service deliveryManage overtime, budgets, and cost control to ensure financial efficiency. Maintain accurate documentation and reporting, utilising CAFM and mobile systemsMonitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt managementScope and support project works, ensuring technical standards and alignment with contract requirementsEnsure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting.
Support emergency response and provide out-of-hours support as requiredBuild and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teamsAct as escalation point for your team and support colleagues to maintain service delivery and teamworkProvide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvementRequired Qualifications: QualificationsNVQ Level 3 or equivalent in Mechanical/Electrical/Building Services EngineeringIOSH Managing Safely (essential)NEBOSH (desirable)ExperienceProven experience in technical service management within facilities management or infrastructureMulti-site team leadership, including both static and mobile teams, and client-facing service deliveryStrong knowledge of compliance frameworks, building services, and asset managementExperience managing budgets, overtime, and subcontractor performanceSkills & CompetenciesExcellent technical capacity across multiple disciplinesProficient in CAFM systems and mobile technologyEffective communicator with the ability to engage multiple stakeholdersAbility to quickly progress reactive, remedial, and complex projects.
What's in it for you?
Opportunity to lead diverse engineering teams across a varied facilities management portfolioExposure to strategic operational leadership, stakeholder management, and service improvement initiativesA collaborative environment focused on compliance, innovation, and operational excellenceThe chance to make a significant impact on service delivery, team development, and customer satisfactionThere's a place for you at Mitie, join us todayOur market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Ref:105972 Location: London Employment: Full time Role Classification:3
Technical Operations Manager in London employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
