Reference: Operations ManagerCovering a portfolio of retail and corporate clients throughout the Sussex region. Job objectives and responsibilitiesOperational contract compliance in line with the KPI's, AI's and SOPDevelopment and maintenance of customer / staff relationshipsCompliance to all business processes and improvementEnsuring best service for the customerHR accountabilityP&L controlDuty Manager responsibilities on rotationUtilising company support functions where appropriate and requiredMain dutiesAdherence to Agreed Procedures, BCP and ERPAct as the direct point of contact for the client in the absence of the Security Manager or Deputy Security ManagerControl of site operational team including scheduling shfts and ensuring full coverageHR people management experienceEnsuring all contractual and additional work are fully staffed with the correct trained personnel. Supporting the Regional Management Team.Ensuring compliance to Mitie health and safety policyLiaison with external authoritiesPerson SpecificationPrevious management experience in region of contract value of 3M minimumAbility to demonstrate good communication skills, both verbally and electronicallyAbility to manage, develop, support and coachExcellent PC skillsHighly motivated and determinedApproachable and engaging at all levelsRef: Location:London Employment:Full time Closing Date:23 November 2026
Operations Manager in London employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
