At a Glance
- Tasks: Manage energy portfolios, ensuring data accuracy and excellent customer service.
- Company: Dynamic energy management company with a focus on innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative environment with potential for career advancement.
- Why this job: Join a team that makes a real impact in the energy sector.
- Qualifications: Experience in customer relationship management and knowledge of UK energy markets.
The predicted salary is between 49500 - 60500 £ per year.
This role supports the effective management of large energy portfolios, ensuring accurate data, smooth supplier relationships, and excellent customer service. Working within the Portfolio Management team, the successful candidate will manage customer portfolios, handle portfolio queries, oversee reporting and data accuracy, support supplier and meter changes, and provide escalation support. The role requires strong knowledge of energy systems, industry charges, supplier management, reporting, and stakeholder engagement, with a focus on delivering reliable insights and a seamless customer experience.
Main duties
- Lead the day-to-day management of strategic customer energy portfolios, ensuring service excellence and overseeing a team of Portfolio Analysts.
- Maintain accurate customer portfolio data by coordinating estate, site, meter, and supplier changes across internal systems.
- Manage and resolve customer queries, data requests, and escalations, ensuring timely responses and high levels of customer satisfaction.
- Oversee the production and delivery of contractual reports, providing accurate insights and supporting customers with energy spend management.
- Build strong customer relationships through regular calls, meetings, and stakeholder engagement, coordinating internal teams to deliver effective solutions.
Requirements
- Proven track record of building and maintaining long-term customer relationships through excellent stakeholder management and customer service.
- Strong knowledge of UK energy markets, including transmission and distribution frameworks, renewable energy policies, and industry support mechanisms.
- Excellent communication and presentation skills, with the ability to convey complex technical information clearly to senior stakeholders.
- Highly organised with strong analytical, problem-solving, and project management skills, capable of managing multiple priorities and tight deadlines.
- Advanced Microsoft Office skills (Excel, Word, PowerPoint, and Access) with the ability to apply strategic tools and data analysis to complex business challenges.
The successful candidate will be based in London, Northampton or another Mitie office, but also be expected to attend meetings at customer sites from time to time. Flexible working from home is available 2-3 days per week at management's discretion.
Portfolio Manager in Kennington employer: Mitie Group
Mitie is an exceptional employer that prioritises employee development and operational excellence in the fast-paced FMCG manufacturing sector. With a strong focus on creating a positive, high-performance culture, employees benefit from hands-on leadership, opportunities for innovation, and the chance to make a meaningful impact across multiple sites in Harlesden and Leicester. The company's commitment to maintaining the highest food safety standards and fostering strong client relationships ensures a rewarding work environment for those passionate about leading teams and driving continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Manager in Kennington
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughMitie Group's Website
Don’t forget to apply directly through Mitie Group's website for the full-time Portfolio Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Portfolio Manager in Kennington
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mitie Group. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Mitie Group
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Mitie Group.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Mitie Group.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
