At a Glance
- Tasks: Lead IT services delivery and ensure tech solutions meet operational needs across Scotland.
- Company: Join Mitie, a leader in technology services with a focus on collaboration.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Travel across Scotland and engage with diverse stakeholders for continuous improvement.
- Why this job: Make a real impact by enhancing IT services in a dynamic operational environment.
- Qualifications: Strong experience in IT service delivery and excellent communication skills required.
The predicted salary is between 67500 - 82500 £ per year.
Are you looking for your next opportunity within the IT function at Mitie? We are seeking an experienced and driven IT Manager to support the delivery of technology services across the JPECCS contract in Scotland. This role is critical in ensuring IT services are aligned to front-line operational needs across courts, custody suites, and escorting bases. Acting as the key interface between operational teams and IT, you will ensure technology solutions are effective, secure, and enable safe and efficient service delivery.
You will work closely with stakeholders including SPS, operational teams, and suppliers, while travelling across locations to maintain strong visibility and relationships.
Main Duties
- Act as the primary link between operational teams and IT, ensuring IT services meet contract and operational requirements.
- Lead the delivery of site-based IT solutions, managing projects end-to-end.
- Oversee IT service delivery, incidents, and project activity in line with service levels and priorities.
- Coordinate internal teams and third-party suppliers to deliver high-quality, cost-effective solutions.
- Develop and maintain IT project plans, providing structured updates and governance reporting.
- Engage key stakeholders to understand requirements and proactively identify future IT needs.
- Travel across operational sites to ensure alignment with front-line delivery.
- Ensure compliance with security standards, policies, and contractual requirements.
- Identify and manage IT risks, escalating issues where necessary.
- Support operational processes such as starters/leavers, supplier access, and system usage.
- Drive continuous improvement of IT services, performance, and user experience.
What we are looking for
We are looking for a proactive, organised, and collaborative individual who can deliver high-quality IT services in a complex operational environment.
Key skills and experience:
- Strong experience in IT service delivery, operations, or infrastructure management.
- Proven ability to manage multiple priorities, projects, and stakeholders.
- Experience working with third-party suppliers and driving performance.
- Strong understanding of information security, compliance, and governance requirements.
- Ability to translate operational needs into practical IT solutions.
- Excellent communication skills with the ability to engage a wide range of stakeholders.
- Highly organised with strong planning and prioritisation skills.
- Demonstrated ability to identify improvements and drive change.
Behavioural strengths:
- Delivers high-quality work with accuracy and attention to detail.
- Works collaboratively and builds strong relationships.
- Communicates clearly, confidently, and professionally.
- Adapts well to change and supports continuous improvement.
- Demonstrates resilience, accountability, and a proactive approach.
- Committed to safety, diversity, and inclusion.
Additional requirements:
- Willingness to travel across Scotland.
- Ability to obtain and maintain relevant security clearance.
IT Manager in Glasgow employer: Mitie Group
Mitie is an excellent employer, offering a flexible work environment with the opportunity for home working and convenient site visits in Norwich. With a strong focus on employee welfare, training, and development, we foster a supportive culture that encourages growth and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mitie Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mitie Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mitie Group!
✨Direct Apply to Mitie Group
Let's not forget to apply directly through the Mitie Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mitie Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mitie Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mitie Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
