At a Glance
- Tasks: Manage key customer accounts and drive business growth through strong relationships.
- Company: Join Marlowe Kitchen Fire Suppression, a leader in fire safety solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a collaborative and innovative team.
- Why this job: Make a real impact by ensuring customer satisfaction and compliance in fire safety.
- Qualifications: Experience in account management and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Marlowe Kitchen Fire Suppression is a leading provider of commercial kitchen fire suppression solutions, delivering the design, installation, maintenance, and compliance management of specialist fire suppression systems across a diverse range of sectors. Our customers include hospitality groups, restaurant chains, healthcare facilities, educational establishments, leisure venues, and commercial food production environments nationwide.
We are seeking an ambitious and customer-focused Account Manager to join our growing team and play a key role in developing strategic customer relationships, driving business growth, and supporting our commitment to industry-leading service delivery.
About the Role
As an Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts across the UK. Acting as the primary point of contact, you will build strong, long-term relationships with customers, ensuring exceptional service delivery, regulatory compliance, and account growth. The role combines account management, commercial development, and industry expertise, requiring close collaboration with operational, engineering, and compliance teams to ensure customer expectations are consistently exceeded. You will identify opportunities for contract expansion, system upgrades, remedial works, and new installations, while helping customers maintain compliance with relevant fire safety legislation and industry standards.
This is an excellent opportunity for a commercially driven professional who thrives on building trusted partnerships, delivering value to customers, and contributing to the continued growth of a market-leading business.
Key Responsibilities
- Customer Relationship Management
- Develop and maintain strong relationships with existing customers, becoming a trusted advisor and key point of contact.
- Conduct regular account review meetings to assess service performance, compliance requirements, and future business opportunities.
- Ensure high levels of customer satisfaction, retention, and contract renewal.
- Proactively identify and resolve customer concerns, ensuring timely and effective outcomes.
- Develop strategic account plans to support long-term customer growth and partnership development.
- Business Development & Sales Growth
- Identify and secure opportunities for contract growth across maintenance, servicing, remedial works, system upgrades, and new installations.
- Attend customer meetings, site visits, and presentations to promote the company's products and services.
- Generate and develop national sales opportunities, working closely with internal stakeholders to ensure successful project delivery.
- Promote cross-selling opportunities across the wider Marlowe Group portfolio.
- Maintain an active sales pipeline and deliver against monthly, quarterly, and annual revenue targets.
- Operational & Compliance Support
- Work closely with Operations, Engineering, and Compliance teams to ensure seamless service delivery.
- Support customers in meeting their fire safety and compliance obligations through effective account management and industry knowledge.
- Ensure all customer documentation, reports, quotations, and contractual information are accurate and maintained appropriately.
- Monitor service performance and identify opportunities for continuous improvement.
- Support the mobilisation and onboarding of new contracts where required.
- Commercial Management
- Deliver agreed revenue, margin, and activity targets.
- Provide accurate weekly forecasting, pipeline updates, and account performance reporting.
- Identify areas for improved profitability and operational efficiency across customer accounts.
- Support contract negotiations, renewals, and pricing discussions.
- Industry Knowledge & Professional Development
- Maintain an up-to-date understanding of kitchen fire suppression systems, industry regulations, and fire safety legislation.
- Stay informed of new technologies, products, and market developments.
- Represent Marlowe Kitchen Fire Suppression professionally at all times.
- Contribute positively to a culture of collaboration, customer excellence, and continuous improvement.
About You
Essential
- Proven experience in Account Management, Business Development, or Customer Relationship Management.
- Strong commercial awareness with a track record of delivering revenue growth and customer retention.
- Excellent communication, presentation, and relationship-building skills.
- Customer-focused with a passion for delivering exceptional service.
- Self-motivated, organised, and capable of managing a diverse customer portfolio.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to build credibility and influence stakeholders at all levels.
- Full UK driving licence and willingness to travel nationally.
Desirable
- Experience within the Fire Protection, Fire Suppression, Fire Safety, or related industry.
- Knowledge of commercial kitchen fire suppression systems and relevant fire safety legislation.
- Experience working with hospitality, restaurant, healthcare, education, or multi-site customer portfolios.
- Understanding of service contracts, compliance inspections, and lifecycle asset management.
Key Performance Indicators (KPIs)
- Revenue and margin growth across assigned accounts.
- Customer retention and contract renewal rates.
- Pipeline generation and sales conversion performance.
- Customer satisfaction and service excellence measures.
- Compliance and contractual performance across customer portfolio.
- Achievement of monthly and annual business objectives.
- Identification and conversion of cross-selling and upselling opportunities.
Location: Wellingborough Employment: Full time
Account Manager employer: Mitie Group
Mitie is an excellent employer, offering a flexible work environment with the opportunity for home working and convenient site visits in Norwich. With a strong focus on employee welfare, training, and development, we foster a supportive culture that encourages growth and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Mitie Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitie Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitie Group:When writing your cover letter, make sure to tailor your message specifically for Mitie Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitie Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitie Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitie Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitie Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
