At a Glance
- Tasks: Lead a team to deliver top-notch service in maintenance and facilities management.
- Company: Join a dynamic company focused on safety and excellence in service delivery.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and continuous improvement in a collaborative team.
- Why this job: Make a real impact by ensuring safety and quality in essential services.
- Qualifications: NVQ level 3 in Electrical/Mechanical and supervisory experience required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced M&E Supervisor to supervise service delivery and team/individual performance within M&E teams, acting as a first point of contact for Site FM and employees. Deliver the highest level of service for the client, answering queries, reporting defects and keeping clients informed of site activities during service visits. Complete all work‑related documentation accurately and on time, keeping a log of inspection reports and remedial work. Perform manual tasks, including manual handling, working at heights and in confined spaces, and participate in shift pattern. Use a mobile device for communication. Have experience within a Maintenance / Facilities Management environment. Possess relevant electrical qualifications and supervisory experience managing a team of engineers. Have knowledge of Health & Safety, Permit to Work procedures, safe systems of working and a good understanding of RAMS.
Main Duties
- Assist the Facilities Manager and Account Manager in supervising and delivering a range of planned, reactive and project works.
- Work collaboratively with the client, engineering and support teams to meet all contract requirements, KPIs, and deliver exceptional customer service.
- Work with planning team to deliver preventative planned maintenance and reactive works, reducing WIP historical works.
- Prepare all documentation required to carry out the work allocated.
- Maximise resources and deliver the optimum number of jobs, ensuring work is carried out in a timely fashion and to client satisfaction.
- Take a proactive approach to customer care, resolving day‑to‑day issues and escalating where required.
- Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data.
- Provide line management to a team of engineers, including coaching, mentoring and developing team members.
- Efficiently manage resources ensuring teams have the materials, equipment, capability and capacity to deliver.
- Drive continual improvement through innovation to improve quality, efficiency and process.
- Report all incidents, accidents and near misses including non‑compliant or unsafe conditions at the earliest opportunity.
- Complete regular task audits to provide safety and quality assurance.
- Carry out investigations and provide findings as required.
- Proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues.
- Ensure the team are suitably trained and competent, and resolve any learning gaps.
Person Specification
- NVQ level 3 or higher in an Electrical and/or Mechanical discipline.
- IOSH Managing Safely (will be provided).
- Experience in people management and supervisory experience.
- Ability to professionally liaise with client representatives and management.
- Good general knowledge of health and safety, facilities services and operational practices.
- Sound understanding of company procedures and practices.
- Good time management skills.
- MS Office literacy desirable.
- Experience carrying out site inductions to third parties attending to carry out works.
Senior M&E Supervisor - Lead Field Team & Safety in Wood Green employer: Mitie Group plc.
Join a dynamic and supportive work environment as a Senior M&E Supervisor, where your expertise will be valued and your contributions recognised. Our company prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of the industry. Located in a vibrant area, we foster a culture of collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior M&E Supervisor - Lead Field Team & Safety in Wood Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E field and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, so don't be shy about asking for referrals or advice.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and safety protocols. We recommend doing mock interviews with friends or family to build your confidence and refine your delivery.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Senior M&E Supervisor - Lead Field Team & Safety in Wood Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant qualifications, like your NVQ level 3 or higher in Electrical/Mechanical disciplines.
Showcase Your Experience:In your cover letter, share specific examples of how you've successfully managed teams and delivered exceptional customer service. We want to see how you’ve tackled challenges in a Maintenance or Facilities Management environment.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to M&E supervision. Be ready to discuss your experience with electrical and mechanical systems, as well as any relevant qualifications. This will show that you’re not just a people manager but also someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you coached or mentored team members, resolved conflicts, or improved team performance. This will demonstrate your ability to lead and develop a high-performing team.
✨Safety First!
Since health and safety is a big part of this role, be ready to discuss your knowledge of safety procedures and regulations. Bring up any experiences where you’ve implemented safety measures or conducted audits. This will highlight your commitment to maintaining a safe working environment.
✨Client Communication is Key
Think about times when you’ve had to liaise with clients or stakeholders. Be prepared to share how you handled queries, reported issues, and kept clients informed. This will show that you can maintain strong relationships and deliver exceptional customer service, which is crucial for this role.
