At a Glance
- Tasks: Supervise M&E teams, ensuring top-notch service delivery and performance.
- Company: Dynamic facilities management company focused on innovation and teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for growth and development.
- Why this job: Lead a team, enhance your skills, and make a real difference in service delivery.
- Qualifications: NVQ level 3 in Electrical/Mechanical, supervisory experience, and health & safety knowledge.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an experienced M&E Supervisor to supervise service delivery and team/individual performance within M&E teams, acting as a first point of contact for Site FM and employees. Deliver the highest level of service for the client, answering queries, reporting defects and keeping clients informed of site activities during service visits. Complete all work‑related documentation accurately and on time, keeping a log of inspection reports and remedial work. Perform manual tasks, including manual handling, working at heights and in confined spaces, and participate in shift pattern. Use a mobile device for communication. Have experience within a Maintenance / Facilities Management environment. Possess relevant electrical qualifications and supervisory experience managing a team of engineers. Have knowledge of Health & Safety, Permit to Work procedures, safe systems of working and a good understanding of RAMS.
Main Duties:
- Assist the Facilities Manager and Account Manager in supervising and delivering a range of planned, reactive and project works.
- Work collaboratively with the client, engineering and support teams to meet all contract requirements, KPIs, and deliver exceptional customer service.
- Work with planning team to deliver preventative planned maintenance and reactive works, reducing WIP historical works.
- Prepare all documentation required to carry out the work allocated.
- Maximise resources and deliver the optimum number of jobs, ensuring work is carried out in a timely fashion and to client satisfaction.
- Take a proactive approach to customer care, resolving day‑to‑day issues and escalating where required.
- Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data.
- Provide line management to a team of engineers, including coaching, mentoring and developing team members.
- Efficiently manage resources ensuring teams have the materials, equipment, capability and capacity to deliver.
- Drive continual improvement through innovation to improve quality, efficiency and process.
- Report all incidents, accidents and near misses including non‑compliant or unsafe conditions at the earliest opportunity.
- Complete regular task audits to provide safety and quality assurance.
- Carry out investigations and provide findings as required.
- Proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues.
- Ensure the team are suitably trained and competent, and resolve any learning gaps.
Person Specification:
- NVQ level 3 or higher in an Electrical and/or Mechanical discipline.
- IOSH Managing Safely (will be provided).
- Experience in people management and supervisory experience.
- Ability to professionally liaise with client representatives and management.
- Good general knowledge of health and safety, facilities services and operational practices.
- Sound understanding of company procedures and practices.
- Good time management skills.
- MS Office literacy desirable.
- Experience carrying out site inductions to third parties attending to carry out works.
Mechanical Supervisor in Wood Green employer: Mitie Group plc.
Join a dynamic and supportive work environment as a Mechanical Supervisor, where your expertise will be valued and your contributions recognised. We prioritise employee growth through continuous training and development opportunities, ensuring you can advance your career while delivering exceptional service to our clients. Located in a vibrant area, our company fosters a culture of collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mechanical Supervisor in Wood Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E field and let them know you're on the lookout for a Mechanical Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've managed teams and tackled challenges in previous roles. We want to see that you can deliver exceptional service and keep clients happy!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved issues in the past, especially in a Facilities Management context. This will demonstrate your proactive approach to customer care and team management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Mechanical Supervisor in Wood Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant qualifications, like NVQ level 3 or higher in Electrical/Mechanical disciplines. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Mechanical Supervisor role. Mention your experience in Facilities Management and how you can deliver exceptional customer service. Let us know what makes you tick!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Talk about specific projects where you improved efficiency or resolved issues. We love hearing about how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical and electrical systems. Be ready to discuss your experience in maintenance and facilities management, as well as any relevant qualifications. This will show that you’re not just a supervisor but someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you coached or mentored team members, resolved conflicts, or improved team performance. This will demonstrate your ability to lead and develop others, which is crucial for the role.
✨Be Client-Focused
Since the role involves liaising with clients, be ready to discuss how you've handled customer service in previous positions. Share instances where you went above and beyond to meet client needs or resolve issues. This will highlight your proactive approach to customer care.
✨Safety First
Familiarise yourself with health and safety regulations, especially those relevant to the role. Be prepared to talk about how you've implemented safe working practices in your previous jobs. Showing that you prioritise safety will resonate well with the interviewers.
