At a Glance
- Tasks: Ensure a safe shopping experience while supporting customers and colleagues.
- Company: Join M&S, one of the UK's most recognisable retail brands.
- Benefits: Earn £13.58 per hour with guaranteed 40+ hours weekly and great perks.
- Other info: Enjoy career progression and ongoing training in a supportive environment.
- Why this job: Make a real difference by helping others feel safe and welcomed.
- Qualifications: Strong communication skills and a genuine desire to help people.
The predicted salary is between 28 - 28 £ per hour.
Salary: £13.58 per hour, guaranteed 40+ hours per week. Candidate must have 5 years trackable working history in the UK. We are looking for confident, professional, people‑focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions.
Responsibilities
- Maintain a visible, welcoming and reassuring presence within the store.
- Support customers and colleagues professionally and confidently.
- Respond appropriately to incidents, theft and security concerns.
- Help de‑escalate challenging situations calmly and respectfully.
- Work collaboratively with store teams as part of the wider M&S environment.
- Deliver high standards of professionalism, communication and customer service at all times.
What We’re Looking For
- Strong communication and people skills.
- Professionalism and emotional intelligence.
- Confidence and sound judgement.
- A calm and positive approach under pressure.
- A genuine desire to help customers and colleagues.
- Pride in delivering high standards every day.
What You’ll Receive
- Competitive pay, with guaranteed 40+ hours per week.
- 20% colleague discount, plus complimentary beverages and snacks during your shift.
- Full training and ongoing development, including company‑funded SIA licence renewal.
- Access to industry‑leading customer service and retail security programmes.
- Career progression opportunities across Mitie and the wider retail security operation.
- Employee recognition and reward schemes that celebrate great performance.
- A wide range of Mitie benefits, including share incentive plan, save‑as‑you‑earn scheme, cycle‑to‑work scheme, life assurance and childcare voucher scheme.
- The opportunity to work as part of one of the UK's most recognisable retail brands.
About the Role
This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment. If you are professional, people‑focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.
Security Officer in Widnes employer: Mitie Group plc.
At Mitie, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Security Officers in Widnes. With competitive pay, guaranteed hours, and a strong focus on employee development, we provide numerous opportunities for career progression and personal growth. Our commitment to recognising and rewarding great performance, alongside the chance to work with one of the UK's most iconic retail brands, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Widnes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to security and customer service. Think about scenarios where you’ve had to de-escalate a situation or support a colleague, and be ready to share those experiences.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that requires professionalism. Make sure you look sharp and presentable when you show up for interviews or networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Security Officer in Widnes
Some tips for your application 🫡
Show Your People Skills:In your application, highlight your strong communication and people skills. We want to see how you connect with others and create positive moments, so share examples of your past experiences where you've helped customers or colleagues.
Be Professional and Confident:Make sure your application reflects your professionalism and confidence. Use a clear and respectful tone, and don’t shy away from showcasing your ability to remain calm under pressure. This is key for the role!
Tailor Your Application:Take the time to tailor your application specifically for this role. Mention your trackable working history in the UK and how it aligns with the responsibilities of a Retail Security Officer. We love seeing candidates who put in the effort!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at M&S.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with how to maintain a welcoming presence and respond to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about helping others, be prepared to share examples of how you've successfully interacted with customers or colleagues in the past. Highlight your ability to remain calm under pressure and how you've de-escalated challenging situations.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the high standards expected in the role. A smart appearance not only shows respect for the interviewers but also demonstrates your commitment to professionalism.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.
