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- Tasks: Build strong relationships with key clients and ensure top-notch service delivery.
- Company: Join Argus Fire, a leading fire protection systems provider with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, life insurance, and a GP helpline.
- Why this job: Make a real impact in client management while developing your skills in a dynamic environment.
- Qualifications: Experience in account management and excellent communication skills are essential.
- Other info: Be part of a company that values ongoing learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: The Shard / RAF Mildenhall
Reports To: Service Department Manager
Argus Fire, launched in 1982, is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London. Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.
Why join us? Come and work with a talented, motivated and friendly group of like-minded colleagues. Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues. Best part of a company that invests heavily in apprenticeships and ongoing learning and development.
As the Service Key Account Manager you will be joining our Service Department and will be responsible for RAF Mildenhall.
Responsibilities:
- Liaising with clients and building sustainable relationships
- Liaising with the service team prior to key client meetings to discuss actions
- Providing feedback to service team to implement corrective actions
- Working closely with remedials team to allow for quotations to be completed successfully
- Providing reports and updates to the Service Manager on key clients' account management activities
- Continually looking for ways to improve the relationships with key clients and the service we offer
- Conducting regular client review meetings to assess service performance and identify any improvement opportunities
- Working with the wider service team to ensure works are scheduled and delivered effectively
- Monitoring contract performance including KPIs, response times and client satisfaction
- Any other reasonable requests from the business
Qualifications:
- Previous experience within a Key Account Manager or similar role
- Experience within the sprinkler industry is desirable but not essential
- Strong understanding of service-based contracts and client management
- Excellent communication and relationship-building skills
- Strong organisational skills
Benefits:
- Competitive salary
- 25 days holiday plus bank holidays
- Life Insurance
- 24 hours GP Helpline
- Employee Assistance Program
Service Key Account Manager in Westminster employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Key Account Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Argus Fire. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their fire detection systems and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share examples of how you've successfully managed key accounts in the past. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Service Key Account Manager in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Key Account Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Argus Fire. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your previous roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've successfully managed key accounts or improved client relationships. We appreciate results-driven candidates!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the fire detection and protection systems that Argus Fire deals with. Brush up on key concepts related to service-based contracts and client management, as these will likely come up in your interview.
✨Build Rapport
Since the role involves liaising with clients, practice how you can build relationships during the interview. Think of examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Prepare Questions
Have a few thoughtful questions ready about the company’s approach to client management and service delivery. This shows your interest in the role and helps you assess if the company is the right fit for you.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple accounts and ensure timely service delivery. Share specific examples of how you've monitored performance metrics or improved client satisfaction in previous roles.