At a Glance
- Tasks: Lead national operations in Integrated Facilities Management and drive performance improvements.
- Company: Join Mitie, a leader in facilities management with a strong focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for career progression and personal growth.
- Why this job: Step into a high-impact role and transform operations across a national portfolio.
- Qualifications: Senior-level experience in IFM with a proven track record in multi-site management.
The predicted salary is between 70000 - 90000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role - it's an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.
Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
Qualifications – Experience
- Senior-level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi-site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi-layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions-focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
National Head of IFM Operations in West Bromwich employer: Mitie Group plc.
Mitie is an exceptional employer that offers a dynamic and supportive work environment for the National Head of IFM Operations role. With a strong focus on employee development, you will have access to numerous growth opportunities while leading a talented team in a high-impact national portfolio. Our culture promotes innovation and collaboration, ensuring that you can make a meaningful difference in delivering top-notch integrated facilities management services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land National Head of IFM Operations in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the Integrated Facilities Management sector. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in leading national IFM operations. We want you to walk in feeling confident and ready to showcase how you can drive performance and innovation.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your leadership style and how you've successfully managed multi-site portfolios. We suggest rehearsing with a friend or mentor to get feedback and refine your approach before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate leaders like you who can strengthen client relationships and drive operational excellence.
We think you need these skills to ace National Head of IFM Operations in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in Integrated Facilities Management and any leadership roles you've held. We want to see how your background aligns with the responsibilities of the National Head of IFM Operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and built relationships in previous positions. We love a good story!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've inspired and developed senior operational leaders in the past. We’re looking for someone who can motivate and drive a team towards success.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but are also ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading senior operational teams. Think about times when you've driven transformation or culture change. Be ready to discuss how you inspire and develop your team, as this is crucial for the role.
✨Build Client Relationships
Since strengthening client confidence is key, come prepared with stories that demonstrate your ability to build and maintain strong relationships with senior stakeholders. Highlight any successful engagements where you’ve influenced decisions or rebuilt trust.
✨Be Solutions-Focused
Think about challenges you've faced in previous roles and how you approached them. Be ready to discuss your commercial awareness and how you've identified opportunities for continuous improvement. This will show that you’re not just reactive but proactive in driving meaningful change.
