At a Glance
- Tasks: Lead national operations in a dynamic facilities management environment and drive performance improvements.
- Company: Join Mitie, a leader in integrated facilities management with a strong focus on innovation.
- Benefits: Competitive salary, career progression opportunities, and a chance to make a real impact.
- Other info: Be part of a collaborative team focused on continuous improvement and client satisfaction.
- Why this job: Step into a high-impact leadership role and transform operations across a national portfolio.
- Qualifications: Senior-level experience in facilities management and proven leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role - it's an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.
Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
Qualifications – Experience
- Senior-level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi-site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi-layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions-focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
Head of Operations in West Bromwich employer: Mitie Group plc.
Mitie is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the Head of Operations, you will be at the forefront of driving operational excellence across a national portfolio, supported by a culture that prioritises employee development and collaboration. With a commitment to continuous improvement and strong client relationships, Mitie provides unique opportunities for career advancement in a high-impact role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the Integrated Facilities Management sector. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the IFM space. This will help us tailor your responses and show them you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you’ve led teams, improved performance, or built client relationships. We want to hear about your successes and how you can bring that magic to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Head of Operations role!
We think you need these skills to ace Head of Operations in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in Integrated Facilities Management and any leadership roles you've held. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've driven performance and built relationships in previous roles. We love a good story!
Showcase Your Leadership Skills:Since this is a senior role, make sure to emphasise your leadership experience. Talk about how you've led teams, managed complex projects, and delivered results. We’re looking for someone who can inspire and develop others, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but are also ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading senior operational teams. Think about times when you've inspired change or improved performance. Be ready to discuss how you can develop and motivate a team, as this is crucial for the Head of Operations role.
✨Build Client Relationships
Since strengthening client confidence is key, come prepared with strategies you've used in the past to build and maintain strong relationships with stakeholders. Share specific instances where you've influenced decisions or rebuilt trust, as this will demonstrate your capability in client engagement.
✨Be Solutions-Focused
Think about challenges you've faced in previous roles and how you overcame them. Highlight your commercial awareness and ability to identify opportunities for continuous improvement. This will show that you're not just reactive but proactive in driving meaningful change.
