At a Glance
- Tasks: Lead commercial performance in critical infrastructure and drive value across utilities contracts.
- Company: Join a forward-thinking organisation focused on essential infrastructure services.
- Benefits: Senior leadership role with opportunities for impactful contributions and career growth.
- Other info: Collaborate with senior stakeholders and navigate complex challenges in a dynamic setting.
- Why this job: Make a meaningful impact in a high-stakes environment while enhancing contract performance.
- Qualifications: Proven commercial leadership experience in utilities or critical environments required.
The predicted salary is between 80000 - 100000 £ per year.
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We're looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This is a pivotal role where precision, risk management, and strategic insight are key. You'll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
Responsibilities
- Strategic Commercial Leadership
- Identify and drive commercial value and margin improvement across critical utilities contracts
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle
- Support bid activity and contract retention, ensuring robust commercial outcomes
- Contract & Performance Management
- Oversee key commercial processes including contract variations, notices, and compliance tracking
- Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
- Maintain strong governance over contract documentation and data integrity
- Operational & Financial Impact
- Support mobilisation and re‐mobilisation of complex, high-risk environments
- Lead commercial input into contract reviews, performance improvement, and re‐pricing strategies
- Work closely with operational teams to resolve disputes and manage claims effectively
- Insight, Risk & Reporting
- Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment
- Collaboration & Leadership
- Build strong relationships with clients operating in critical infrastructure environments
- Provide commercial training and support to operational and finance teams
- Contribute to cross‐functional initiatives and strategic improvement projects
Qualifications & Experience
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments
- Demonstrable track record of protecting margin and improving profitability in complex contracts
- Strong understanding of contract models, commercial structures, and risk allocation
- In‐depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
- Experience managing claims, disputes, and contractual negotiations
Skills & Style
You are a detail‐focused and commercially astute leader who thrives in complex, high‐stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast‐moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands‐on delivery to everything you do.
Why Join Us
This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You'll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward‐thinking organisation, you will have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
Head of Commercial - Utilities in West Bromwich employer: Mitie Group plc.
Join a forward-thinking organisation where your expertise as Head of Commercial in the Utilities sector will directly influence the delivery of essential infrastructure services. We foster a culture of precision and compliance, offering robust employee growth opportunities and a collaborative environment that values strategic insight and commercial excellence. With a focus on meaningful impact, you'll thrive in a role that not only challenges you but also rewards your contributions to critical environments.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial - Utilities in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities and critical environments sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their commercial strategies and challenges in the utilities space. This will help you tailor your responses and show that you’re not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in managing complex contracts and driving commercial performance. Highlight specific examples where you've improved profitability or navigated high-risk situations—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of being noticed by our hiring team. So, get your application in and let’s see what you can bring to the table!
We think you need these skills to ace Head of Commercial - Utilities in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in commercial leadership, especially in utilities or critical environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Insight:In your application, emphasise your ability to identify commercial value and manage risks effectively. We’re looking for someone who can navigate complex contracts, so share examples of how you've driven performance and improved profitability in past roles.
Be Clear and Concise:When writing your application, keep it structured and to the point. Use clear language to communicate your experience and skills. Remember, we appreciate clarity and authority in communication, so make sure your application reflects that!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out—apply today!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts relevant to the role. Familiarise yourself with key terms like SLAs, KPIs, and payment mechanisms. This will not only show your expertise but also demonstrate your commitment to commercial excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex situations, such as managing disputes or navigating high-risk environments. Prepare specific examples from your past experience where you've successfully mitigated risks or improved profitability in challenging scenarios.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading teams and building relationships with clients. Highlight instances where you've provided guidance to account managers or contributed to cross-functional initiatives. This will illustrate your collaborative spirit and strategic insight.
✨Demonstrate Your Analytical Skills
Since the role requires a structured and analytical approach, be prepared to discuss how you analyse commercial risks and opportunities. Bring examples of how you've used data to drive decision-making and improve contract performance, showcasing your detail-oriented mindset.
