At a Glance
- Tasks: Provide top-notch customer service and maintain high standards in our Link facilities.
- Company: Join a dynamic team focused on creating exceptional visitor experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Other info: Fast-paced environment with room for growth and learning.
- Why this job: Be the face of our facility and make a lasting impression on VIP visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.
You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
- Hours of Work
- 40 hours per week
- (To cover between the hours Monday - Thursday: 06:45 - 17:30 & Friday: 06:45 - 13:00)
(Shift patterns are subject to availability and will be decided upon business needs although please state your preference, subject to change upon reviews and updated government guidelines/client needs)
Accountabilities, Key activities Include but are not limited to
- Maintaining standards within the Link facilities and buildings
- Checking furniture to ensure it is safe and functionable and making small repairs if necessary
- Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
- Assist with Queries on VIP or large Bookings
- Liaise with Cleaners, Service Reps, Security & Facilities when and where required
- Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
- Organise and arrange conference room layout for meetings and visitors
- Excellent communication skills both verbal and written and good telephone manner
- Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
- Assist with Catering Orders in the Link buildings when required
- Implement Room layout changes as requested through the link-booking platform
- Removal / Disassemble of faulty or broken equipment and furniture when required
- Remove of faulty monitors and replace with new monitors if required
- Remove and replace old IT equipment with new when required to Support BAE IT Team
- Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
- Facilitate room changes as required
- Identify where replacement furniture is required, submit report to supervisors to report to client
- Setting up layout changes for break out areas new working areas as per link requirements
- Store and move surplus furniture
- Check room facilities lights clocks cables connected etc.
- Daily / Weekly & Monthly FOH Audit Check
- Floor Checklist to be completed Daily
- To be trained and be able to use in-house booking tool for desks and meeting room
- Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
- Support hospitality bookings for the building (deliveries and collection)
- Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
- Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
- Manage locker allocation where necessary
- Floor Walk including filling/emptying of the dishwashers (where installed)
- Top up coffee machines and keep the area clean and tidy
- Support the Security department to undertake audits and resolve conflicts
Excellent communication skills, both verbal and written, and a good telephone etiquette.
- Professional and enthusiastic manner.
- To take a leading role in your own personal development.
- To work in a flexible manner toward and changes/needs of the business.
- The ability to multitask and work in a fast-paced environment
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Excellent Microsoft skills in Word, Excel and Outlook.
- Must be able to obtain SC clearance.
Other factors
- To look Smart and have a professional appearance, work uniform should always be clean and pressed
- Hygienic to the highest standards
- Well organised with the ability to prioritise workloads
- Be approachable to clients and customers
- Must have a flexible approach
- Good communication skills in both verbal and written formats
- Must be willing to undertake further training if needed
- #J-18808-Ljbffr
Concierge in Warton employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Warton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge in Warton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
