We are seeking a highly reliable and flexible Security Support Officer to join our dynamic team. This role involves providing security coverage across multiple sites at short notice, ensuring the safety and security of people, property, and premises. The successful candidate must be prepared to work at short notice and be available 5/7 days a week and be flexible, to be able to sometimes respond to last-minute callouts., Provide security coverage at designated sites across the region.
- Conduct routine patrols, monitoring customers, and monitoring of premises.
- Respond promptly to alarms and emergencies.
- Deliver excellent customer service while interacting with staff and visitors.
- Complete detailed incident reports as required.
- Support site-specific security procedures and policies.
- Valid SIA License (Security Guarding/Door Supervision).
- Full UK Driving License and access to a vehicle.
- Flexibility to work at short notice, including evening, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Ability to adapt to different sites and requirements.
- Strong observation skills and attention to detail.
- Prior security experience.
- Basic IT literacy for reporting purposes.
Who are we looking for?
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast-moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
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Retail Security Officer in Walsall employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
