At a Glance
- Tasks: Join a Tactical Response Team to combat retail crime and ensure safety.
- Company: Mitie, a leader in security solutions with a focus on innovation.
- Benefits: Earn £16.00 per hour, enjoy paid breaks, and access great employee perks.
- Other info: Flexible hours, career progression, and comprehensive training provided.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SIA licence required; previous security experience is a plus.
The predicted salary is between 33280 - 41600 £ per year.
Location: South/South East London
Pay Rate: £16.00 per hour
Hours: 45 Hours per Week
Contract: Full Time – Initial 3-Month Trial (with potential for extension)
About the Role
Mitie are recruiting proactive, professional, and highly motivated Tactical Response Officers to support a specialist intelligence-led retail crime initiative within the Belvedere region. This role is focused on tackling prolific offenders, reducing violence and theft within stores, and supporting colleagues through a visible and professional security presence. Successful candidates will join a dedicated Tactical Response Team working closely with store management, crime analysts, operational leadership, and local policing partners. Officers will be deployed in both static and mobile response roles, operating across multiple locations based on intelligence-led tasking and emerging crime trends.
Main Duties
- Deliver industry-leading customer service at all times.
- Provide a highly visible security presence to deter theft, violence, and anti-social behaviour.
- Conduct regular patrols of stores and surrounding areas.
- Respond to incidents involving prolific offenders and organised retail crime.
- Support planned operations and reactive deployments as directed.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Wear and operate Body Worn CCTV to support evidence gathering and improve colleague and customer safety.
- Complete accurate incident reports and intelligence submissions using company systems, including Auror.
- Liaise effectively with store management teams to address crime and security concerns.
- Build positive working relationships with Police, crime partnerships, and external agencies to support crime reduction initiatives.
- Ensure all incidents are managed professionally, safely, and in accordance with company policies and procedures.
What We're Looking For
- Valid SIA Door Supervisor or Security Guarding Licence.
- Previous retail security, response security, or mobile patrol experience is desirable.
- Strong communication and conflict management skills.
- Ability to remain calm and professional under pressure.
- Excellent observational and report-writing skills.
- A proactive and intelligence-led approach to crime prevention.
- Full UK Driving Licence is preferred and essential for mobile response positions.
- Flexible approach to working hours and deployment locations.
Vetting Requirements
It is vital that applicants can provide a full 5-year checkable employment and/or education history. Failure to satisfy the required screening and vetting standards may result in an offer being withdrawn or employment being terminated.
Training & Development
- Tactical Response Team procedures
- Safety and conflict management
- Intelligence-led deployment processes
- Crime reporting systems and Auror
- Retail crime investigation and offender management
- Body Worn CCTV procedures
- Company policies and operational standards
Benefits of Working with Mitie
- £16.00 per hour enhanced pay rate
- Contracted hours
- Paid breaks
- Annual leave entitlement
- Pension and Life Insurance schemes
- Free uniform provided
- SIA Re-licensing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits platform, including:
- Retail discounts
- Financial services
- Reward and recognition schemes
- Online GP services
- Apprenticeship schemes
- Career progression and development opportunities
Why Join Us?
This is a unique opportunity to become part of a specialist Tactical Response Team at the forefront of tackling organised retail crime. You will play a key role in protecting colleagues, customers, and company assets while working alongside industry-leading security professionals, crime analysts, and retail partners. If you are driven, professional, and passionate about making a difference, we would like to hear from you.
Tactical Response Officer / Mobile Security Patrol Officer employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of its employees while fostering a supportive work culture. As a Tactical Response Officer in South/South East London, you will benefit from competitive pay, comprehensive training, and numerous opportunities for career progression within a dedicated team focused on reducing retail crime. Join us to make a meaningful impact in your community while enjoying a range of employee benefits, including financial services and retail discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Tactical Response Officer / Mobile Security Patrol Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Mitie or similar companies. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by brushing up on your conflict management skills. Think of real-life scenarios where you’ve successfully handled tough situations. This will show you’re ready for the challenges of a Tactical Response Officer.
✨Tip Number 3
Show off your observational skills! During interviews, share examples of how you’ve used these skills in past roles. It’s all about demonstrating that you can spot potential issues before they escalate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to tackle retail crime head-on.
We think you need these skills to ace Tactical Response Officer / Mobile Security Patrol Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail security or mobile patrol roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our Tactical Response Team. Keep it professional but let your personality come through.
Be Clear and Concise:When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tactical Response Officer. Familiarise yourself with the key duties like conducting patrols, responding to incidents, and using CCTV systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial in this role, prepare examples from your past experiences where you've effectively communicated with team members or managed conflicts. Be ready to discuss how you would liaise with store management and local police to tackle crime.
✨Demonstrate Your Proactive Approach
Mitie is looking for candidates who are proactive and intelligence-led. Think of instances where you've taken initiative in previous roles, especially in security or retail environments. Highlight how you can contribute to reducing theft and violence through your actions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle pressure and make quick decisions. Practice responses to potential situations you might face as a Tactical Response Officer, such as dealing with a theft in progress or managing a conflict with a customer.
