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- Tasks: Lead system integrations and ensure smooth workflows for security contracts.
- Company: Join a leading security services provider with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities to engage with key stakeholders and drive continuous improvement.
- Why this job: Make a real impact by optimising systems and improving service performance.
- Qualifications: Experience in CAFM and security systems integration is essential.
The predicted salary is between 55000 - 65000 ÂŁ per year.
The Systems Integration & Improvement Manager is accountable for coordinating, governing and assuring all system, data and workflow integrations required to deliver the DWP Security Guarding and Security Control Centre (SCC) contracts. Guiding and supporting the Account Director and the performance team, this role will provide the technical, operational and performance integrations involving Maximo, Concept, KBR systems, Sentinel+, AMAG, Milestone and other connected platforms. It ensures that workflows, data flows, APIs, reporting structures and commercial mechanisms are fully aligned to contractual requirements and operate reliably day-to-day. The postholder acts as the primary escalation and decision‑making point between Mitie, DWP, KBR and ISS to maintain service performance, ensure operational readiness, support transition/hyper-care, and drive continuous improvement.
Key Responsibilities
- Systems & Workflow Integration: Own and manage end‑to‑end integrations across Maximo, Concept, KBR workflows, and optimization of other Mitie Platforms Sentinel+, AMAG and associated systems. Lead workflow mapping, CCDS design, job classification logic and data alignment between platforms. Drive resolution of integration defects including missing WOs, empty payloads, failed API calls, misrouted problem types and Concept/Maximo mismatches. Ensure integration stability for alarms, CCTV, access control, lone worker and reactive/PPM workstreams.
- Programme Governance & Delivery: Represent Mitie at DWP/KBR governance forums including Security Hypercare, SCC Hypercare, Executive Forums and Systems Improvement Workshops. Lead SIT, UAT, hyper-care, cutover and transition phases for any new deployments. Lead operational impact assessments for workflow changes, defects and configuration amendments. Ensure risks, issues, dependencies and blockers are identified, owned and driven to resolution.
- Commercial & Contractual Alignment: Support the commercial team with pricing matrices, rate cards, variation requests, SOR structures and commercial assurance. Provide impact assessments for contractual changes affecting integrations or workflows. Ensure billable/non‑billable logic, problem type routing and service type structures align with DWP/KBR commercial frameworks.
- Data Management, Reporting & KPIs: Oversee design and validation of CAFM KPI, SPI and MI reporting across Guarding and SCC. Ensure data quality, system integrity and reporting accuracy through analysis, corrections and governance via the MI and Performance team. Drive continuous improvement in reporting structure, data flow and upstream system behaviour.
- Stakeholder Management: Build strong relationships with DWP Digital, KBR technical teams, ISS, SCC Ops, Guarding Ops and Mitie SMEs. Provide clear, structured communication on system performance, defects, risks and changes. Work collaboratively to challenge and improve workflow design, commercial alignment and system architecture.
- Operational & Hyper‑care Support: Support SCC and Guarding teams in real‑time problem solving during hyper‑care and transition. Provide leadership during system outages including BCDR invocation and post‑recovery reconciliation. Troubleshoot job failures, cancellation logic, incorrect assignments, triage breakdowns and delayed WOs. Drive end‑to‑end resolution of live issues through cross‑party coordination.
Skills, Experience & Qualifications
Essential: Strong understanding of CAFM and security system integrations (Maximo, Concept, Sentinel+, AMAG, Milestone). Expertise in workflow design, CCDS, API architecture and system assurance. Experience working on complex, multi‑stakeholder central government programmes. Strong analytical skills with proven data integrity and KPI governance experience. Excellent communication and stakeholder engagement capabilities.
Desirable: Experience in DWP, KBR or other central government estates/security programmes. Knowledge of cyber security, data protection, secure environments and official‑sensitive handling.
Behaviours (Mitie Values & Behaviours):
- Putting People First – Builds strong relationships across Mitie, DWP and KBR to enable collaborative delivery.
- Going the Extra Mile – Proactively identifies risks, defects and operational impacts before they materialise.
- Delivering the Exceptional, Every Day – Ensures operational stability, high‑quality data and robust system performance.
- Working as One Mitie – Brings together technical, operational and commercial teams to resolve issues quickly.
- Being Accountable – Owns decisions, escalations and outcomes in a fast‑moving, high‑risk environment.
Key Measures of Success:
- Stability and accuracy of all integrations and data flows.
- Reduction in defects, failed jobs, empty payloads and system disconnects.
- KPI/SPI reporting accuracy and contractual compliance.
- Hyper‑care closure readiness and transition to BAU.
- Positive feedback from DWP, KBR and internal stakeholders.
- Successful management of commercial, technical and operational risks.
Systems Integration & Improvement Manager employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Integration & Improvement Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their systems and workflows, especially those mentioned in the job description. This will help you speak their language and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting and integration issues, be ready to discuss how you've tackled similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and are familiar with our processes.
We think you need these skills to ace Systems Integration & Improvement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with systems integration and workflow management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in past roles. If you've worked with Maximo, Concept, or any other relevant systems, share specific achievements that demonstrate your expertise.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you're a great fit for the Systems Integration & Improvement Manager role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MITIE GROUP PLC
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the systems mentioned in the job description, like Maximo, Concept, and Sentinel+. Brush up on their functionalities and how they integrate with each other. This will show that you're not just familiar with the tools but can also discuss their operational impacts confidently.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to system integrations or workflow issues. Think about past experiences where you've resolved similar challenges and be ready to explain your thought process. This will demonstrate your analytical skills and ability to handle real-time problem-solving.
✨Showcase Your Stakeholder Management Skills
Since this role involves working with multiple stakeholders, be prepared to discuss how you've built relationships in previous roles. Share specific examples of how you've communicated effectively with different teams and managed expectations. This will highlight your collaborative approach and ability to work as part of a larger team.
✨Emphasise Continuous Improvement Mindset
The job requires driving continuous improvement in reporting structures and data flows. Be ready to talk about how you've implemented changes in past roles that led to better outcomes. Highlight your proactive nature in identifying risks and defects before they become issues, aligning with the company's values.