At a Glance
- Tasks: Handle night-time calls and provide top-notch customer service.
- Company: Join a supportive team at Mitie with a flexible work culture.
- Benefits: Enjoy a zero-hours contract, full training, and a welcoming environment.
- Other info: Ideal for those looking to balance work with other commitments.
- Why this job: Perfect for night owls seeking flexibility and a chance to shine.
- Qualifications: Strong communication skills and a professional phone manner are key.
The predicted salary is between 12 - 15 £ per hour.
Overview
We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis.
This role is ideal for someone looking to cover night shifts with the freedom of a zero-hours arrangement.
You should deliver high levels of service, remain professional, and follow Mitie's policies, processes and procedures.
Responsibilities
- Handle incoming calls via the switchboard during night-time hours.
- Provide excellent customer service and resolve queries efficiently.
- Log and escalate helpdesk issues where necessary.
- Ensure accurate communication and liaise with relevant departments.
- Maintain a calm and professional approach when dealing with callers.
What We Offer
- Flexible zero-hours contract, allowing shifts to suit availability.
- Full training provided.
- A supportive and welcoming team environment.
Qualifications & Skills
- Strong communication skills and a professional telephone manner.
- Ability to work independently during night shifts.
- Previous experience in a similar role is desirable but not essential, as training will be provided.
- Good organisational and problem-solving skills.
- Shift Pattern
The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet business needs.
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We think you need these skills to ace Switchboard and Helpdesk Operative
Communication Skills
Professional Telephone Manner
Customer Service
Problem-Solving Skills
Organisational Skills
Ability to Work Independently
Flexibility
