At a Glance
- Tasks: Ensure a safe and welcoming environment for customers and colleagues in a retail setting.
- Company: Join M&S, a leading retailer known for its commitment to safety and customer service.
- Benefits: Earn £13.58 per hour with guaranteed 40+ hours weekly and great employee discounts.
- Other info: Enjoy career growth opportunities and various employee benefits, including a cycle to work scheme.
- Why this job: Be the friendly face that keeps our stores secure while helping customers feel at home.
- Qualifications: Previous security experience preferred; strong communication skills and a passion for service are essential.
The predicted salary is between 13.58 - 13.58 £ per hour.
- Overview
- Retail Security Officer – M&S
- Guaranteed 40+ hours per week
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.
This role suits people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.
We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.
You’ll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.
Responsibilities
- Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
- Deliver customer service by creating a welcoming store environment, greeting customers as they start shopping and providing professional support to customers and colleagues.
- Help keep stores safe and secure by preventing loss, responding to incidents, identifying risks and supporting safe ways of working.
- Use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
- Stay calm under pressure, respond to challenging situations and support emergency procedures with professionalism and confidence.
- Work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
- Adapt quickly to changing situations to support the store when needed.
Qualifications
- Previous security experience is preferred
- A valid SIA licence is desirable, although not essential
- Strong communication and interpersonal skills
- A calm, confident and professional approach
- A proactive mindset with the ability to make sound decisions quickly
- A genuine passion for customer service and keeping people safe
- All candidates must be able to provide a 5-year checkable work history within the UK.
Benefits
- Guaranteed 40+ hours per week
- 20% colleague discount (after a qualifying period)
- Company-funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance
- Childcare Voucher Scheme
- #J-18808-Ljbffr
Security Officer in Swindon employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
