ROLE: Head of Engineering Services - Facilities
SALARY: £60,000 + 10% Annual Bonus
LOCATION: Swansea, South Wales
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Head of Engineering to oversee and manage the delivery of high-quality hard services across a site‑based contract in South Wales, ensuring operational excellence, statutory compliance, strong client relationships and continuous service improvement.
Role Responsibilities:
- Lead, manage and motivate the hard services teams, building a proactive, collaborative and customer‑focused culture that supports continuous improvement.
- Oversee third‑party contractors to ensure services are delivered to agreed contractual standards, including performance against KPIs, SLAs and compliance requirements.
- Ensure emergency planning, health and safety procedures, statutory compliance activity, audits and inspections are robust, up to date and effectively managed.
- Develop and manage departmental budgets, ensuring resources are used efficiently while identifying opportunities for operational and financial growth.
- Work closely with senior management, clients and stakeholders to improve service delivery, maximise asset life and maintain accurate reporting against key performance metrics.
Required Qualifications:
- Proven experience in a hard services management role within Facilities Management or a related sector, with strong knowledge of complex building services including HVAC, electrical systems and building fabric maintenance.
- Relevant professional qualification in an electrical or mechanical discipline, such as HNC, HND, Degree or equivalent.
- Must have strong knowledge of SFG20 legislation.
- Strong knowledge of statutory compliance, UK Health and Safety legislation, CDM Regulations, CAFM systems, Microsoft Office and effective maintenance and asset management strategies.
What’s in it for you?
- A full‑time, permanent, site‑based leadership role where you will have the opportunity to shape and improve hard services delivery across a key contract.
- The chance to lead specialist teams, manage supplier performance and influence best practice across compliance, asset management and operational performance.
- A role where your commercial, technical and leadership expertise will directly support service quality, client satisfaction and long‑term contract success.
Additional Information:
This role is site based in South Wales. Pre‑employment security checks will be required, including DBS and BPSS.
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Head of Engineering Services - Facilities in Swansea employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
